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Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

captghart
Aspirant

rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

I have installed a second satelite, but neither satelite appears on the login page.  after going throught he sync process they both turn blue... trying to  install firmware update, but only able to update the main router.  the satelites are not updated and don not show up on attached satelites 

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 7
captghart
Aspirant

Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

installing the 2.0... update

Message 2 of 7
BillYoung
Luminary

Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

captghart:

 

Please do what I did to update your satellites.  Find the IP addresses for each satellite, login to each satellite individually, and there is an option for a Firmware Update.  You should be able to update each of the satellites this way.

 

I hope that helps.

 

BillYoung

BillYoung
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 3 of 7
captghart
Aspirant

Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

thanks... i tried the hard reset on the satelite and resynce... but the light turned blue...and did not show up on the list I will locate the IP address and login to update firmware.. thanks...

 

Message 4 of 7
captghart
Aspirant

Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

looking up the mac address... not locating the ip adress to log in to the specific satelite'

 

Message 5 of 7
captghart
Aspirant

Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

Thanks... after few more failed attempts i decided to utilize the setup wizzard and low and behold it was able to locate and attache  the satelites... but unable to connect...  one satelite is now connected but fails to update the firmware stating file is incorrect... downloaded from netgear..

unable to call even though i have phone support.. can not locate there number..

 

Message 6 of 7
DarrenM
Sr. NETGEAR Moderator

Re: rbs50 firmware update, not showing up on rbr50 webpage but lights are blue

Hello captghart

 

here is the link to contact support.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

Message 7 of 7
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