reimbursement agreed, but now radio silence after six months of support

[Hausgaard]

Hi Netgear.
We have agreed to refund the amount from the Netgear Orbi system. Following the agreement, there has been radio silence. - What should I do to make the refund take place? I've been very patient for half a year with many pages of support and a lot of phone calls. Now there just is no longer communication - Casenumber Case # 41978574.

Sincerely, Søren Andersen, DK

[Blanca_O · Accepted solution]

Hi @Hausgaard

Welcome to NETGEAR Community!

We have notified the concerned team to follow up on your case and they should be contacting you as soon as possible.

Regards,
Blanca
Community Team

[Blanca_O · Accepted solution]

Hi @Hausgaard

Welcome to NETGEAR Community!

We have notified the concerned team to follow up on your case and they should be contacting you as soon as possible.

Regards,
Blanca
Community Team

[Hausgaard]

Hi Netgear

Thank you - I am looking forward to hear from you again.

Kind regards

Søren

[FURRYe38]

Be sure to keep in contact with NG support until the issue is complete. 

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@Hausgaard wrote:

Hi Netgear

Thank you - I am looking forward to hear from you again.

Kind regards

Søren

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[Hausgaard]

Hi Netgear /Blanca.
I have been contacted by a lawyer from Netgear. He asked that I send some bank details to transfer the money. I have sent the information and advised him on both mail and at the conference, but there is radio silence. I am nervous that the bank information has been misplaced and misused. Do you want to confirm that you have received the information. Sincerely, Søren

[Hausgaard]

Hi Netgear
I have tried in vain to get hold of Mark Steven (lawyer). He encouraged me to send my bank details on this mail in relation to ticket number: 41978574 / Case # 41978574. Since I have not heard from you, I am very nervous about my bank details being in the wrong place and being abused. Do you not want to answer well if it is received correctly, so I do not have to worry. I have tried to make contact on 3 platforms. Will you help me? Sincerely, Søren Andersen

[FURRYe38]

Please contact a forum moderator or admin via private message.

@Blanca_O 

@ChristineT 

[Hausgaard]

Hi Furry.

Thank you for your helt - I have now sended an private massage.

Kind regards

Søren

[FURRYe38]

Good Luck. 

[Blanca_O]

Hi @Hausgaard

I have notified Mark Steven who is one of our Customer Care Advocate that you have provided the requested information. They should be contacting you as soon as possible.

Regards,
Blanca
Community Team
 

[Hausgaard]

Hi Blanca

Thank You for your answer.

I am looking forward to hear from him.

Kind regards

Søren

[Hausgaard]

Hi Blanca.
Hope that goes well with you. What should I do to get the reimbursement going? When I briefly heard from Mark Steven, the contact dies out and no more / radio silence happens. What should I do to make something happen? Sincerely, and good day, Søren