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Orbi WiFi 7 RBE973
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Re: satelite not connecting

sammydag
Aspirant

satelite not connecting

I did the fire ware update and not one of my 2 satatile is not working. the light on top is blinking white. I have tried to resync the satelite, push the reset button, powered off and on. I am lost on getting it to work again.

 

Model: RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 1 of 15
FURRYe38
Guru

Re: satelite not connecting

Did you reset the router and set it up from scratch first. Then setup the Satellites>?

 

Message 2 of 15
sammydag
Aspirant

Re: satelite not connecting

How do I rest the router and satelites?

Message 3 of 15
sammydag
Aspirant

Re: satelite not connecting

I have tried to reset just my satelite by pushing the reset button on the back with a paper clip for 7 seconds. No change. Will I have to do the same method to the rounter and the other satelite that is working?

Message 4 of 15
FURRYe38
Guru

Re: satelite not connecting

10-15 seconds should be good enough. The LED on the back of the satellite should turn amber from green.

 

Message 5 of 15
sammydag
Aspirant

Re: satelite not connecting

After reset I can not reset up everything again. The router light is solid white, satellite 1 is solid blue, and satellite 2 is flashing white. Trying to set it back up with the app.
Message 6 of 15
DarrenM
Sr. NETGEAR Moderator

Re: satelite not connecting

Did you get the system working sammy?

 

DarrenM

Message 7 of 15
sammydag
Aspirant

Re: satelite not connecting

NO

 

Message 8 of 15
FURRYe38
Guru

Re: satelite not connecting

I recommend you get ahold of NG support or @DarrenM as see if they can help you out. 


@sammydag wrote:

NO

 


 

Message 9 of 15
sammydag
Aspirant

Re: satelite not connecting

Ok thanks. I will send them a message.

Message 10 of 15
FURRYe38
Guru

Re: satelite not connecting

Let us now how it goes 

Message 11 of 15
sammydag
Aspirant

Re: satelite not connecting

I haven't heard back from @DarrenM  yet.

 

Message 12 of 15
sammydag
Aspirant

Re: satelite not connecting

Just finish talking to netgear support. The satellite is going to get replaced. It will not communicate wireless or hard wired to the router.

Message 13 of 15
FURRYe38
Guru

Re: satelite not connecting

Probably a bad unit. Let us know how the new replaced unit does. 

Message 14 of 15
sammydag
Aspirant

Re: satelite not connecting

I just got the new replacment satelite up and running yesterday with now problems for now.

 

Message 15 of 15
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