trouble connecting new wireless printer

[dblakey]

New wireless printer - HP 9025.  Wouldn't connect to my old wifi network because of range extender on my old network (according to HP tech rep.).  So I just installed Orbi RBR50 to get a better quality signal in my home office.  Desktop, iPhones and iPads connect to new network no problem.  Printer won't.  Printer recognizes network, signal strength is good, but still won't connect.  Wireless network test report run from printer suggests MAC address filtering on the router may be the problem.  How do I fix/change that?  Are there ways to access change router settings beyond what shows up on the Orbi app?  Reading prior posts from folks with printer connection problems discuss temporarily turning off security (didn't help) and resetting Orbi channel to lower channel number.  But how do you change the channel?

[dblakey · Accepted solution]

Thanks. I found the webpage , changed the channel on 2.4gHz to 8 and that did the trick. Printer works now.

[FURRYe38]

What Firmware is currently loaded?

Change channels on the routers web page under Basic tab/Wireless settings. 

If the printer didn't connect to the orbi while security was dissabled, possible the printers wifi is faulty. 

[dblakey · Accepted solution]

Thanks. I found the webpage , changed the channel on 2.4gHz to 8 and that did the trick. Printer works now.

[FURRYe38]

Sounds like the printers wifi adapter is particular on channels. Glad you found it. Please mark your post as solved so others will know. 

Enjoy. 

[michaelkenward]

Glad to see you got it sorted. For future reference, the usual way to fix wifi printers is to find the printer maker's utility, the software that runs on your operating system. Then use that to connect the printer to the wifi and configure the printer's settings.

There's a chance that the utility has a way to tweak channels.