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troubles connecting New devices Orbi router RB20

HelleH
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troubles connecting New devices Orbi router RB20

I am not able to connect two new devices ( New PC and mobile phone) to the Wi-Fi-network. I find the Wi-Fi network and log on with correct password. I can also find the devices via the orbi app, however without the green light I have on my other devices. The Message on the devices is «not connected». Any idea how to sove this?I have trivdes to restart the router and also verified no parental control or similar.

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Mstrbig
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Re: troubles connecting New devices Orbi router RB20

Have you tried forgetting the WIFI network on the phone and PC?

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
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