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v2.1.3.4 Orbi Firmware Device List Empty

Andy123456
Tutor

v2.1.3.4 Orbi Firmware Device List Empty

So, apparently my RBK 50 Orbi base and satellite got an automated push of the firmware update to v2.1.3.4 while on vacation. Today I noticed the attached devices list is empty, the satellite is a no show, and when I click the suggested "access control" page link, that page is blank!  Anyone else having the same issue?   Any fixes?  Thanks mucho.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 6

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FURRYe38
Guru

Re: v2.1.3.4 Orbi Firmware Device List Empty

Do a reboot of both router and satellite. 

Try different browsers, IE11, FF or Opera and check. If still nothing, do a factory reset on the Satellie and Router and set up from scratch. 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

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Message 2 of 6

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FURRYe38
Guru

Re: v2.1.3.4 Orbi Firmware Device List Empty

Do a reboot of both router and satellite. 

Try different browsers, IE11, FF or Opera and check. If still nothing, do a factory reset on the Satellie and Router and set up from scratch. 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 6
Andy123456
Tutor

Re: v2.1.3.4 Orbi Firmware Device List Empty

Thanks for tips. Did the easy ones but no success. Forced to do the factory reset now.

Message 3 of 6
FURRYe38
Guru

Re: v2.1.3.4 Orbi Firmware Device List Empty

Let us know how it goes. 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 4 of 6
Andy123456
Tutor

Re: v2.1.3.4 Orbi Firmware Device List Empty

Update: Got through the factory reset, resync etc... and after all the trouble, the device list shows up now, as well as the important access to the "access control" page. Thanks again!

Message 5 of 6
FURRYe38
Guru

Re: v2.1.3.4 Orbi Firmware Device List Empty

Enjoy. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

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