wifi upload speed, ping value are strange

[godseesad]

I use R8000 before, the download speed and upload speed is normal 150Mb/150Mb(down/up) ping time under 5ms, but i change to orbi, i use my new ipad, iphone 6s and iphone 6 plus to test the speed, the download speed is 150Mb, but the upload speed sometime is 150, after 2 second, i test again, it is 20, 25 or sometime it become 150 again...... and i also notice that the ping time is 5ms, 45ms, 54ms, different in every test.......... but i use my computer via the lan port to test it, it is always  150/150, ping time under 5ms,  i use facetime smoothly before but now i even can not use the facetime to talk to my friend, i think it is the bug of the wifi , any idea ?

[DarrenM]

Hello godseesad

Make sure you have the latest firmware you also may want to change the wireless channels see if that improves your wireless connection.

DarrenM

[godseesad]

different versions of firmware, same result !

different channels, same result !

enable or disable MU-MIMO, same result !

enable or disable BEAMFORMING, same result !

factory reset n times, same result !

I spend 4XX to buy this one, very disappointed !!! 

[DarrenM]

Hello godseesad

Have you gone straight to the modem and ran some tests to make sure the modem if giving the correct upload?

DarrenM

[godseesad]

Only the IOS devices have this problem ! my laptop and desktop is normal ! 

[DarrenM]

last thing you could try is back up your routers config and then factory reset the unit as the last firmware was a huge update and then test your IOS devices before loading your config back on the unit.

DarrenM