GS110TP Log contains Failed to communicate with PoE chip

[msauer]

Hundreds or more in log file showing

<12> Aug 02 10:56:42 10.2.14.12-1 POE[2187842876]: hpc_poe_brcm.c(803) 2060813 %% Failed to communicate with PoE chip

Web search didn't reveal anything. What is this message?

[msauer · Accepted solution]

This switch does not provide POE. I contacted the support, they had me update firmware, look at the lights, then offered a replacement, with proof of purchase. I sent it in and waiting for the replacement.

[JohnC_V]

Hi msauer,

It seems that it pertains to a POE device connected to the switch. May I know if you do have any POE devices connected to it? Is it still providing power?

Regards,

[msauer]

Well, no power at all, will RMA it. Nice to have lifetime warranty on these. Love it.

[JohnC_V]

@msauer,

Then that answers the question. Please feel free to create a chat / case online on NETGEAR support also be ready with a soft copy of the Proof of Purchase or Invoice of the device for warranty verification. If ever the device is still under warranty, an online replacement will be provided.

Regards,

[JohnC_V]

@msauer,

I would like to have a follow up on this thread if you were to set a replacement for your faulty device.

Regards,

[msauer · Accepted solution]

This switch does not provide POE. I contacted the support, they had me update firmware, look at the lights, then offered a replacement, with proof of purchase. I sent it in and waiting for the replacement.