× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973
Reply

GS752TXS FP_COUNTER_TABLE Error

pmapp
Aspirant

GS752TXS FP_COUNTER_TABLE Error

Morning All,

 

Switch: GS752TXS (running in a stack of 3 with 10gb DAC)

Firmware: 6.1.0.27

 

We are getting the following errors constantly:

 

<11> Oct 8 09:26:15 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955209 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:15 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955208 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:13 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955207 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:13 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955206 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:11 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955205 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:11 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955204 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:09 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955203 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:09 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955202 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:07 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955201 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:07 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955200 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:05 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955199 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:05 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955198 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:03 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955197 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:03 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955196 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:26:01 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955195 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error
<11> Oct 8 09:26:01 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955194 %% _soc_xgs3_mem_dma: FP_COUNTER_TABLE.ipipe0 failed(NAK)
<11> Oct 8 09:25:59 10.1.0.21-3 DRIVER[53846932]: broad_hpc_drv.c(4253) 7955193 %% unit 0 FP_COUNTER_TABLE entry 1146 parity error

I'm not sure when the errors started, but has been ongoing for a couple of months at least.

 

I'm unable to try a reboot as the stack is in a live environment.


Does anyone have any suggestions or input on the issue?  If any other info is required let me know.



Thanks

Message 1 of 8

Accepted Solutions
JohnRo
NETGEAR Employee Retired

Re: GS752TXS FP_COUNTER_TABLE Error

Hello pmapp, 

 

I don't believe it is common to get these kind of errors on switches. If you can, I suggest to just reboot the stack and see if the errors will continue. 

 

Thanks, 

View solution in original post

Message 4 of 8

All Replies
JohnRo
NETGEAR Employee Retired

Re: GS752TXS FP_COUNTER_TABLE Error

Hi pmapp, 

 

Welcome to the community! 

 

I see you are getting some errors on your switches, let me see if I can help you with this. Upon checking, it appears that these might be DMA erors (Direct Memory Access) on the motherboard(s) on one of the switches. This can also be caused by adding another hardware or module.I have some questions for me to be able to help you further: 

 

1. How old are the swicthes? 

2. How long have they been stacked? 

3. What changes did you make on your network before experiencing these errors? 

 

Looking forward to your response. 

 

Thanks, 

Message 2 of 8
pmapp
Aspirant

Re: GS752TXS FP_COUNTER_TABLE Error

Hi JohnRo,

Thanks for the reply....

 

1. The switches are coming almost 3 years old.

2. They have been stacked since day one.

3. There have been no recent config changes, other than tagging\untagging ports for VLANS.

 

Thanks for your help.

Message 3 of 8
JohnRo
NETGEAR Employee Retired

Re: GS752TXS FP_COUNTER_TABLE Error

Hello pmapp, 

 

I don't believe it is common to get these kind of errors on switches. If you can, I suggest to just reboot the stack and see if the errors will continue. 

 

Thanks, 

Message 4 of 8
pmapp
Aspirant

Re: GS752TXS FP_COUNTER_TABLE Error

Morning, and thanks for your reply.

 

I'm unable to reboot the stack until next week.

 

Once done, I'll report back on the outcome.

 

 

 

Thanks

Message 5 of 8
JohnRo
NETGEAR Employee Retired

Re: GS752TXS FP_COUNTER_TABLE Error

Hi pmapp, 

 

Alright then, we'll be looking forward to your update. 

 

Thanks, 

Message 6 of 8
pmapp
Aspirant

Re: GS752TXS FP_COUNTER_TABLE Error

Morning,

A reboot of the stack appears to have stopped the errors - all running fine now.

 

Many thanks.

Message 7 of 8
JohnRo
NETGEAR Employee Retired

Re: GS752TXS FP_COUNTER_TABLE Error

Hello pmapp, 

 

Nice to know that the stack is back up and working. If you have any more questions we'll be happy to help. 

 

Thanks, 

Message 8 of 8
Top Contributors
Discussion stats
  • 7 replies
  • 8747 views
  • 0 kudos
  • 2 in conversation
Announcements