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S3300-52x won't boot after firmware update 6.6.4.25

miltonreg
Aspirant

S3300-52x won't boot after firmware update 6.6.4.25

Hi,

 

After performed a firmware update on a stack of 4 S3300-52x, none of them are booting back. It's been 1 hour after the process and I do not know if it's safe to turn them off and back on again.

 

Any idea?

 

Help me please...

Model: S3300-52X (GS752TX)|ProSafe 48 ports stackable smart switches
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DaneA
NETGEAR Employee Retired

Re: S3300-52x won't boot after firmware update 6.6.4.25

@miltonreg,

 

Welcome to the community! 🙂 

 

You may try to turn it off then turn it back on again.  Observe the behavior of the LED lights.  Then, check if can access the web-GUI of the S3300-52X stack.

 

If the S3300-52X won't boot up normally, I suggest you to open a support ticket with NETGEAR Support here as soon as possible for further investigation.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

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