´somethingWentWrong´ this msg when trying to open a support ticket case

[JonathanKz]

I,ve been trying to open up a case, each time I try the msg error ´somethingWentWrong´ pop up ( attch img ), does anyone know any other way to contact hardware support.

[eveN_green]

I have the exact same problem every day since over a week! Chat says always "waiting queue is full" and after trying to create a hardware support case, same error like yours. Unbelievable, this is no coincidence! Seems like Netgear don't want to receive more tickets at the moment?! (my case, in german: Switch defekt - keine Möglichkeit, den Hardware-Su... - NETGEAR Communities)

[schumaku]

Have seen my reply in German on your original post? 

https://community.netgear.com/t5/Unmanaged-Switches-Forum/Switch-defekt-keine-M%C3%B6glichkeit-den-H...

If none of this helps, a support phone number is published under for your location: https://my.netgear.com/support/contact.aspx#.

However, I don't know the support times for German - I'm just another customer. The chat bot helps when creating a support request:

[eveN_green]

Thanks, yes, I saw this (and I answered now), but it doesn't helped really. Chatbot is always busy and not useable! Very bad customer support. Ticket-creation and bot is offered, but nothing works and as a customer I must try know to get help by phone - feels like a bad joke.