My Netgear XAVN2001 has gotten to the last nerves i have

[RealDoomz]

I have tried multiple times to add a password and new name to my reset netgear xavn2001. I have gotten so mad and this is the last place i have to get assistance. I'm trying to use the powerline utility D 3.1.0.4 and i go to update the settings for changing the name and adding a pass and i click the update button and boom, it gives me a message that it failed. I am doing practicily everything correctly so it really is stupid how it is failing. I'm sorry if i seem very mad right now but i really am. It shouldn't be this hard just to change my name on my thing, this is really unbelievable.

[RealDoomz]

Still awaiting a answer please.

[RealDoomz]

This is unbelieveable how i have to make a forum post because it's not easy enough to be able to change my wifi extenders name and add a pass. I am very upset how it's been hours and still no replys. I would expect a faster support place here since it's all about wifi and stuff but of course i'm wrong. Hopefully someone bothers to reply tomorrow as i still have the issue.

[JamesGL]

Hi RealDoomz,

Try using the powerline genie.

https://www.netgear.com/support/product/XAVN2001.aspx?cid=wmt_netgear_organic#Powerline Genie Version 2.2.27.1 (Windows User) ?cid=wmt_netgear_organic

[michaelkenward]

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@RealDoomz wrote:

Still awaiting a answer please.

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You waited one hour before posting this complaint?  This is not a live support channel. There are phones lines for that. Have your credit card ready.

If you want free help, be patient.

This is a (mostly) user-to-user forum. You posted a question at the weekend, when the small team of Netgear gophers are taking a well earned rest.

The manual and other stuff for this device are here:

XAVN2001 | Product | Support | NETGEAR

You say

I am doing practic[al]ly everything correctly

What does "practically everything" mean?

Are these plugs working in a network? If so, you can try to use the desktop Netgear genie to access them. That also lets you handle the security.

But see also JamesGL's official advice.

[RealDoomz]

I am connected to the extender wifi and i'm trying to login to the router and it is giving me errors.

[michaelkenward]

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@RealDoomz wrote:

I am connected to the extender wifi and i'm trying to login to the router and it is giving me errors.

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Login to the router's browser interface?

You are already connected to the wifi?