New router and suddenly my powerline AV500 won't connect

[Fubar2]

I had to update my Virgin Media super hub to the new 3. That in itself has been a VM nightmare, however I think I did it! However my booster isn't getting internet. It is showing up, I changed the password (had to as the new 3 requires an extra digit) and I have unplugged and plugged it back in - turned the router on and off. I am not a technical whizz (I am over 50) please can someone help. I use it to boost my signal via wifi downstairs.

Thank you

Luddite

[michaelkenward]

As someone 20 years older than you, let me assure you that age is no impediment to fixing these things.

Which AV500 kit? (AV500 is a standard, not a model.) Have you been the initial setup steps with the new hub? Think of it as adding new stuff from scratch.

[Fubar2]

Hello Michael - thank you for replying - it is now working after unplugging and replugging again and then re inputting in the old password. It is all very odd 🙂

[michaelkenward]

Not that odd. You just did a "reboot" of the system.

Sort of like I suggested.

Glad it worked out. Come back the next time you have problems. Someone may be able to help.

[Fubar2]

🙂