Powerline AV5000 No lights showing

[Pcharlton]

My base unit Powerline AV500 has stopped working.  There are no lights coming on at all.  I've tried plugging it into other power sockets but no luck.  Has the unit completely failed, or is there anything that i can do to restart it?

[Pcharlton · Accepted solution]

Yes, I've tried the factory reset button but nothing happens.  I suspect that the unit has completely failed.  We did have a very local lightening strike a few days ago, so I suspect that htis might have killed it.

[michaelkenward]

---

@Pcharlton wrote:

Has the unit completely failed....?

---

Probably. But have you tried the Factory reset "button"?

There is a manual for the device somewhere at the end of this link:

>>>> XWN5001 | Product | Support | NETGEAR <<<<

See page 27.

[Pcharlton · Accepted solution]

Yes, I've tried the factory reset button but nothing happens.  I suspect that the unit has completely failed.  We did have a very local lightening strike a few days ago, so I suspect that htis might have killed it.

[michaelkenward]

---

@Pcharlton wrote:

We did have a very local lightening strike a few days ago, so I suspect that htis might have killed it.

---

There's your answer. Lightning is very good at frying electrical equipment.