I am asking for support here in order to install and configure my newly bought Powerline XAVB5221
What happens is the following scenario:
as soon as I connect the 2 XAVB5221 , one to the router and the other to my laptop, the laptop gets (via DHCP) the address and then all the network is brought down, pinging the router fails.
I tried recreating the keys by pressing factory reset for 1 sec on the 2 XAVB5221 3/4 times, ping to the router resumes for a couple of seconds then it vanishes again.
My house network is quite complex, but I managed to try it in this simplified scenario:
- router is a Netgear D6300
- a Netgear GS605 switch is connected to it
- another Powerline is connected to the router , Netgear XAVB2101, and it is working fine for a few years now.
I noticed the GS605 (v4) switch connected to the router is the first one that crashes as soon as I connect the new Powerline XAVB5221, and I need to disconnect the power from this switch to make it work again.
Every Powerline is being connected direct to the power without any surge/other device, I tried connecting the new ones directly in the same room or in the next room and the problem still remains.
So, I am asking for suggestions here (I will write tonight to Netgear support since I do not have serial number of the devices with me)
It doesn’t seem like you are doing anything particularly unusual and your configuration should work.
I’m guessing that this could possibly be a hardware fault with the Powerline products, in which case you could perhaps test them out at a different location e.g. a friend or relative’s house. Otherwise maybe an issue with your house wiring e.g. a faulty earth connection at one of the sockets or part of the circuit, you could try using other sockets / rooms as a test, or buy a socket tester for a few £’s.
The only technical issue that I could imagine might be a possibility is that you have somehow created a network loop?
I simplified the network to do the tests, since my house has 4 switches (1 GS608 and 3 GS605), 1 Powerline XAVB2101-100PES, and several devices connected (decoders, tvs, pcs, access points, tablets, smartphones, nas), and in the configuration used for XAVB5221 installation I just had router connected via ADSL, the NAS, 1 PC connected via cable, 1 GS605 switch connected via cat 6 ethernet cable to the router and 1 powerline XAVB2101 to the switch.
So far, I'm pretty sure no network loops are there in this simplified configuration.
