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Re: Why I'll never buy NetGear again - EVER

JonnoT
Aspirant

Re: Why I'll never buy NetGear again - EVER

Hi All,

There has been some progress on this which results in a unit that works, but at the expense of the power saving feature altogether.

After writing to their CEO, NetGear have produced a firmware release for the XAV5004 that disables the power saving feature.

The unit remains on all the time, but hasn't missed a beat since updating. The firmware isn't available from NetGear's support site for the XAV5004, but can be downloaded from the link they provided me:
http://www.sendspace.com/file/inipoj

The last reply I received from NetGear on the issue is:
----
I am glad to hear that the firmware update was able to resolve the issue with the Powersave mode preventing the data connection from coming back on your device. I apologize that there hadn't been a response from the expert to your email contact.

Our engineers are currently looking at getting a permanent fix in place to make the Powersave mode work properly, but they do not have an ETA as to when this will be completed. Any firmware update would be posted to our support site, so I would recommend checking there every so often for one, as your device doesn't automatically notify you of updates.
----

I remain skeptical that the power saving feature will ever return considering the experience we've had to date in getting this far.

In any case, I'd have been happy buying the unit without said power saving feature and have it working as it is now - I can finally make use of it without having to power cycle each time.
Message 26 of 32
humbala
Aspirant

Re: Why I'll never buy NetGear again - EVER

Hi all, just want to let you guys know that netgear finally put a newer firmware 2.0.0.4 for XAV 5004
http://downloadcenter.netgear.com/en/Disclaimer.aspx?redirecturl=http://netgeardownload.registria.co...[sku]=XAV5004&download_url=http://www.downloads.netgear.com/files/GDC/XAV5004/XAV5004_FW_upgrade_v2.0.0.4.zip

This is same version as JonnoT posted (I checked the CRC) on sendspace!
Message 27 of 32
humbala
Aspirant

Re: Why I'll never buy NetGear again - EVER

And I am happy to report that after I applied 2.0.0.4 firmware for 2 weeks+, my XAV5004 remained online at all time without any active connection.
Message 28 of 32
tangcla
Novice

Re: Why I'll never buy NetGear again - EVER

I seem to have an issue being able to upgrade the firmware, it tells me it fails - it finds the XAV5004, I enter in the password, and then it starts updating the firmware, it seems to finish the upgrading phase and gets to reboot, and then tells me that it has failed. :confused:

Am I doing something wrong? Do I need to upgrade to 0.21.1 first, or can I go straight from 0.21.0 to 0.21.2?
Does it update the firmware over EoP, or do I have to plug in the ethernet cable to one of the ports?
Message 29 of 32
jimmycrank
Aspirant

Re: Why I'll never buy NetGear again - EVER

I too am having issues updating the firmware with the same result. Can enter the password, goes through the motions, only to message me at the end that the firmware update failed.

Any suggestions?
Message 30 of 32
jimmycrank
Aspirant

Re: Why I'll never buy NetGear again - EVER

I'm having the same issue. I start the tool, add the password, goes through the firmware update process, and at the end it tells me it failed to update the firmware.

Any suggestions?
Message 31 of 32
diesellife
Aspirant

Re: Why I'll never buy NetGear again - EVER

I am having the same problem for updating the firmware.
Could anyone teach me how to do it?

I could enter the password and proceed with the update. But in the end, the update summary says: failed to update.

Thanks guys
Message 32 of 32
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