XAVN2001 problem

[clain]

Hello
First of all i would like to say "Hi" to all.As you can see i m new to this forum.
So here is my problem.I bought the Powerline Nano200Wifi Set XAVNB2001.
Both pieces work fine but i cannot set the security settings for the xavn2001 actually the powerline utility do not launch when this one is plugged in.(Runtime Error!....Program:....\NETGEAR Powerline utility......exe abnormal program termination) The xav2101 is set ok.I tried all possible solutions i read but still didn't manage to do anything.
Please help me!:(

[ggift_1029]

You might have not installed the Powerline Utility properly. Try to uninstall the utility first and go to the link below depending on the operating system of your computer.

For Windows:
http://support.netgear.com/app/answers/detail/a_id/19401

For Mac:
http://support.netgear.com/app/answers/detail/a_id/19453

Just save the file on your computer and run it. 🙂

[clain]

Thank you for your answer but i already read this i reinstalled from the support page download i reset both devices i try everything.Something i noticed now is that when i run the utility with the 2101 only it works. When i set security key, the default one, the device seems not to have Internet middle led is off.When there are no security keys devices work but utility stops with runtime error :confused:

[ggift_1029]

If the powerline LED (the middle light) is not on, meaning that it is not finding any compatible powerline adapter that uses the same security or encryption key. You might need to call Netgear tech support to further troubleshoot your concern. Their hotline number is 1-888-638-4327.

[clain]

Thank you for your answer but is it possible for Netgear to sell a powerline adapters set which are not compatible with each other?? :confused::o

[ggift_1029]

clain wrote:
Thank you for your answer but is it possible for Netgear to sell a powerline adapters set which are not compatible with each other?? :confused::o

The 2 powerline adapters are actually compatible. What I mean was the XAV2101 might have a different encryption key with the XAVN2001.

You can refer to this manual below:
http://www.downloads.netgear.com/files/XAVN2001_UM_28Jul11.pdf

Check out on Page 6.

[RobbieOax]

try factory reset in both adpaters to bring them to the default powerline security key, the plug them again and check if the powerline led come to red.

[isaeva]

Hi - I am new on this forum but in desperate need of help. I have XAV2001 and XAVN2001. I managed to install everything properly some months ago but now when I want to use the Powerline Utility to log in, it refuses to work. I have reinstalled both from CD and download from Netgear site on 3 different op systems but without success. The last error mssg I got was:

Problem signature:
Problem Event Name: APPCRASH
Application Name: NETGEAR_Powerline_Utility.exe
Application Version: 2.0.0.14
Application Timestamp: 4dffe9d9
Fault Module Name: NETGEAR_Powerline_Utility.exe
Fault Module Version: 2.0.0.14
Fault Module Timestamp: 4dffe9d9
Exception Code: 80000003
Exception Offset: 002fe1e5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 41a8
Additional Information 2: 41a822e5af52f2aeea7315b32c14878e
Additional Information 3: 202e
Additional Information 4: 202e7537b40b4d37beacde8fd168b44c

What am I missing here?

Thanks in advance for advice.