ProAV M4250-10G2F-PoE+ GSM4212P - Rebooting Continuously

[mattrogerson]

Hi

I'm just in the process of setting up a pair of these switches - but one of them is now stuck rebooting continuously

The power light is always yellow and it is just going though its initial boot then restarting.

Any way I can recover it?

This is the read from the terminal:

U-Boot 2016.01--00024-g95bc0a40d0 (Jul 06 2022 - 11:43:21 +0530)VerNo=1.0.0.11

+++++++#######################################
+++
+* ******+#+++++****+**
+ + + +++ + + + +
Checking for application
Extracting application from .stk file...done.
Loading Operational code...done.
Extracting Original AVUI package...
Extracting discAgent package...
Extracting restAgent package.Note - networking is disabled
Uncompressing apps.lzma
execl: No such file or directory

syncing filesystems....This may take a few moments
Rebooting system!
The system is going down NOW!
Sent SIGTERM to all processes
Sent SIGKILL to all processes
Requesting system reboot

[MikeD1234]

Hi @mattrogerson,

Where you able to get the switch accessible again?

We can try to recover it, would you be able to contact us @ proavdesign@netgear.com, and forward us the PuTTY output?

We can then arrange a ZOOM session.

Mike

[mattrogerson]

Hi - thanks for that - we did a warranty repair and replace in the end - but thank you