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alinge
Aspirant

EX7320 Nighthawk AC200

NETGEAR Nighthawk X4 AC2200 WiFi Mesh Extender

Problems setting upp, connecting to a Orbi RBR50 + Satellite

During setup, Extender finds 2.4 & 5 Ghz WiFi from Orbi and manages to set up SSID_2.4GHZ & SSID_5Ghz networks.

Trying to connect (logging in from mobile), error message is extender can't connect to router.

What's wrong?

 

 

 

Message 1 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hello @alinge ,

 

Welcome to the NETGEAR community! Smiley Happy

Did you try to connect from a computer linked via cable to the extender?

 

Good day to you,
Valérie D
Netgear team


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Message 2 of 16
alinge
Aspirant

Re: EX7320 Nighthawk AC200

Hello Valérie,

 

Thanks for welcoming me! I really appreciate any assistance!

 

I have not tried to connect from a computer linked via cable to the extender!

 

Thanks,

Arne

Message 3 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hello @alinge ,

 

Then, could you try please and give us a feedback?

 

Good day to you,
Valérie D
Netgear team


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Message 4 of 16
alinge
Aspirant

Re: EX7320 Nighthawk AC200

Hello Valérie,

 

Sorry about my previous short answer!

 

I can connect to teh EX7320 from my computer with a direct cable. (As I can with WiFi from a mobile phone to the EX7320 SSIDs set up according to instructions).

But then my computer browser tries to connect to http://192.168.1.250/login.html without success. Error message: "The extendert can't connect to the router".

 

Is it something I am missing completely?

 

Regards,

Arne

 

 

Message 5 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hello @alinge ,

 

Ok, so is this happening during the setup or is it after completing the setup that you can't connect?

 

Good day to you,
Valérie D
Netgear team


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Message 6 of 16
alinge
Aspirant

Re: EX7320 Nighthawk AC200

As I understand it the setup works fine!

  • Power LED green
  • WPS LED green 

From a mobile phone, I can connect after a login to the extender.

  • Client Link LED goes green

The Router Link LED does no go green. "The extender cannot connect to the router".

 

(A week ago I managed to set up an old "NETGEAR Universal WiFi Range Extender WN2000RPT" as extender but that one creates an SSID with another name, so that's why I am now trying with the EX7320.)

 

Best regards,

Arne

 

 

Message 7 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hello @alinge ,

 

Could you check the security on your router?

Also have a look at your firewall and antivirus, please.

 

Good day to you,
Valérie D
Netgear team


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Message 8 of 16
alinge
Aspirant

Re: EX7320 Nighthawk AC200

Hi again!

Now I am in touch with swedish NETGEAR support, just had a our and half over the phone session with them.

I seem to do everything right!

It could be a hardware pproblem with the extender, they will continue to check further if there is anything more to do before replacing unit.

Notes:

  • Extender does no connect with WPS (although a very old NETGEAR extender does that perfectly).
  • Extender has an old firmware verrsion 1.0.0.84, is there a way to update??
  • After correct setup extender does not connect to router.

I will continue with the swedish support, thanks for all your assistance so far!

 

Best rgerads,

Arne

 

 

 

 

Message 9 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hello @alinge ,

 

Ok, I'm happy your issue is properly addressed! Smiley Very Happy

Eventually, keep us in touch!

 

Good day to you,
Valérie D
Netgear team


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Message 10 of 16
nyc232323
Aspirant

Re: EX7320 Nighthawk AC200

Hi @ValerieD ,

 

I am havig the exact same issue as the previous poster and getting an error that 'The extender can't connect to the router' -- the 'router link' does not light up at all. My router previous connected just fine but recently ran into issues so I tried to reset and now cannot connect.

 

Can you please advise on how to fix the issue?

Thanks you!

 

 

Model: EX7300|AC2200 Nighthawk X4 WiFi Mesh Extender
Message 11 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hi @nyc232323 ,

 

And  welcome to the NETGEAR community!

Did you try all the manipulations I advised to allinge?

 

Have a nice day,
Valérie D
Netgear team


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Message 12 of 16
nyc232323
Aspirant

Re: EX7320 Nighthawk AC200

@ValerieD, I tried all variations but it did not work, it seems my Verizon router (model G1100) is not connecting with the extender anymore. I have tried the wps option as well as the wizard.
Message 13 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hi @nyc232323 ,

 

Could you restart your Verizon router, then perform a Factory reset on the extender like this:
1. Insert a straightened paper clip into the hole of the Factory Reset button and hold it for
about seven seconds
.
2. Release the Factory Reset button and wait for the extender to reboot. The extender resets and returns to the factory default settings.
CAUTION: Do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting.
The extender resets and restarts. This process takes about one minute.

 

Have a nice day,
Valérie D
Netgear team


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Message 14 of 16
nyc232323
Aspirant

Re: EX7320 Nighthawk AC200

@ValerieD, thanks for the suggestion. I have already tried this and it did not work.
Message 15 of 16
ValerieD
NETGEAR Moderator

Re: EX7320 Nighthawk AC200

Hi @nyc232323 ,

 

If you already tried all suggestions above with no change I invite you to contact NETGEAR Technical Support.

 

Have a nice day,
Valérie D
Netgear team


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Message 16 of 16
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