Cannot Access ReadyCloud on IOS App

[wbljb14]

Hi All

Just got my readynas RN10400 (Has 4 x 2TB ) all setup, but the IOS app when on 3g/4g just says disconnected when i try and browse any folders, although on the home page it appears to say 'nas name' is online ? I'm confused, any help greatly appreciated. I just want to be able to access my stuff remotely.

It obviously connects fine when on local Wifi at home

[Matteo73]

Hi wbijb14

I had the same problem with Readycloud (IOS app and WIN app). I use two ios phones devices (5s&6) and with the old one any error occurres, but with the iPhone 6 sometime I find your problem.

Even with my new laptop Hp Spectre 360 (win10 64bit) I cannot reach the NAS with Readucloud app when I'm outside my wifi. So I'm using a VPN app installed on NAS in order to have a valid connection with my LAN when I'm away.

Best regards

Matteo

[wbljb14]

Thanks Matteo73, glad i'm not the only one having issues. Which VPN client did u use?

[Matteo73]

Hi wbljb14,

I'm using the VPN Server insalled on my NAS that I found on free apps for Readynas

https://apps.readynas.com/pages/?page_id=9

The version 1.5.0 works properly with L2TP,IKEv2,IPSec standard with IOS, MAC OSX win and Ubuntu.

You can manage it easly  by a VPN Gui installed on desktop PC.

Matteo

[wbljb14]

Hi, Thanks for that i'm struggling a bit.i've downloaded softether VPN server and set up in Windows the L2TP stuff for IOS, but it still wont connect , i'm probably doing soething wrong any ideas?

Thanks

[Matteo73]

Mee too I spent a lot of time for first setup.

1.You have to open in your router ports udp 500 and 4500 directed to your NAS. I'm not using a ddns to identify my home.

2. Are you using a DDNS account?

By default the server VPN uses a DDns system to identify your router.

My vlan has a variable ip but it change only when power supply is down. So in my ios as server address  I put directly the public ip of my router.

If you want to chose my setup you have to edit the config file and erase the lines about DDNS

You can find all info in VPN forum SoftEther

http://forum.vpngate.net/

Good luck

[wbljb14]

Ok Getting futher , (I think)

I've opened up UDP ports 4500 & 500 to IP for NAS

I've amended the vpn_config as below from false to true (So DDNS is greyed out)

{
        bool Disabled true
}

I'm using Public IP of my router as server in VPN setup on iPhone, the account is the username and password i've setup in Softether along with the secret.

but it still wont connect, I assume  when i create the connection in VPN server i use localhost & port 443 ?

Thanks, sorry to keep asking questions

[Matteo73]

hi,

I think you forgot something.

I resume the steps:

Open ports

Set name&psw for user(s) of every client VPN (see img)

Set secret psw (see img )

Mee too I had a problem with 443 port. I use localhost to connect to server with my WIn PC

you have also to check that the server is "online" status.

After installation  on "installed application" in admin configuration of NAS you have to check that VPN Server is ON (see img)

Good luck

[wbljb14]

Hi , thanks i think i haave it the same. quick question the pics are very small, is the VPN Server in APPS  'Launch Button' Greyed out ? mine is

[wbljb14]

 

Opened ports

Set name&psw for user(s) of every client VPN

Set secret psw (see img )

Local Host on Port 443

VPN server is "online" status., but greyed out under System , CAnnot click 'Launch' as i can for other apps

[Matteo73]

Hi yes is greyed out.

I made again a new vpn server on new NAS of my neighbor following as described and all works properly.

So I'm thinking what it's worng in your settings....

Bye

[wbljb14]

Hi Thanks

I'll have to play around, but just to confirm settings are right:

Opened ports UDP 500 & 4500 on Router point to IP of NAS

In SoftEther client created one user with psw for user

Set secret psw/key

setup localhost on Port 443 (which Connects OK when testing in SoftEther Client)

Local Bridge i've created 2 for PC NIC & other for NAS NIC

 VPN server is "ON" status, but greyed out under System 

iPhone VPN Settings L2TP:

Server = Public IP of Router

User= name of account created above

psw = as above

Secret Key = as above

Many Thanks

[wbljb14]

This link solved my issue i don't need VPN i can now connect on cellular with ReadyClud App, try and see if it works for you?

https://community.netgear.com/t5/ReadyCLOUD/IOS-app-showing-Disconnected-after-update-to-IOS-9-3-2/m...

Thanks for all your help

[Matteo73]

Hi wbljb14.

I know very well this solution that I used a lot of time but after a few months the issue comes again.

So in order to have a stable connection with my home when I'm away I choosed the VPN Server.

I hope all is ok for you today, and I'm waithing for a new release of Readycloud (Win,MAC, IOS)

Have a nice day

Matteo

[YeZ]

Hi wbljb14, since de-register and re-register with ReadyCLOUD solved the issue, can you mark this topic as resolved? Thank you.

[jangoloti]

After restarting the Cloud due to the March the 30rd catastrophe, I still had the same issue with my MAC and IOS applications: The iOS issue is solved by deletting and reinstalling the application, although I am afraid it forgot which images/videos were already backed-up and it is starting from zero, so I will have many repeated. 

The MAC OS X issue is still there even after reinstallation of the app.