I am not the worlds biggest ReadyCloud user, but I have found that if you just remove the User via the ReadyCloud portal, and then add them again, another email invitation will be sent.
I had a User on my ReadyCloud that just never did anything with the email sent to them. I just deleted them on the ReadyCloud portal, and they vanished from the User list in my ReadyNAS.
When she tries to sign into ReadyCLOUD we get an invalid confirmation message saying that the confirmation must have been re-requested and it made the first comfirmation invalid.
She never requested revalidation. If we could we would be out of this mess.
The support on this product from the mfg is horrible.
Ahh, so the problem may be with her ReadyCloud account... if she cannot even log into that, then nothing you do in your ReadyCloud portal will help.
Maybe she can try to create a new account? Is the issue due to some confusion with the old and new ReadyCloud signons (they moved to a MyNETGEAR login on ReadyCloud recently)? That does need OS v6.5.0+ on your ReadyNAS to work too.
I do not use ReadyCloud enough to know what to do next, sorry
We never had Netgear account before last week so both account were already the new style.
When I log into ReadyCloud with her cress I can log in and I see the NAS screen show up for a brief second then a page comes up and says it can't discover the NAS or something to that affect.
When I go to the email we got I click on confirm and it says the first confirmation is invalid and another confirmation might have been requested with killed the first one.
The think is we never requested a second confirmation or we would be doing it now to get this resolved.
The reason support asked for Proof of Purchase (i.e. a copy of the invoice) was due to a large discrepancy between the manufacture date and the purchase date you registered. After Proof of Purchase was supplied they would have been satisfied.
