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Failure to log into ReadyCLOUD to enable remote access

cartermalta
Aspirant

Failure to log into ReadyCLOUD to enable remote access

Hi all,

 

I am having an issue when logging into ReadyCloud so as to enable the service for remote access. When I input the (correct) email and password I get the error below, I tried restting my password (if it makes any difference) but the issue persisted; 

 

4.jpg

 

I made sure that none of the users created clashed with regards to name or email address used and they dont and yet I cannot seem to get it working(image below).

 

5.jpg

 

Device: ReadyNAS 104

OS: 6.6.1

Enivronment: 3 person office

 

I appreciate your assistance

 

Many thanks in advance

Best regards

Model: RN10421D|ReadyNAS 100 Series 4-Bay
Message 1 of 12

Accepted Solutions
Retired_Member
Not applicable

Re: Failure to log into ReadyCLOUD to enable remote access

Hello cartermalta

Please check your PM and delete ReadyCLOUD account in SSH,let me know if you can fix the issue,thanks!

View solution in original post

Message 2 of 12

All Replies
Retired_Member
Not applicable

Re: Failure to log into ReadyCLOUD to enable remote access

Hello cartermalta

Please check your PM and delete ReadyCLOUD account in SSH,let me know if you can fix the issue,thanks!

Message 2 of 12
cartermalta
Aspirant

Re: Failure to log into ReadyCLOUD to enable remote access

Hello Deniro,

 

I left you a message reply regarding the SSH commands.

 

Many thanks and regards.

Model: RN10421D|ReadyNAS 100 Series 4-Bay
Message 3 of 12
Retired_Member
Not applicable

Re: Failure to log into ReadyCLOUD to enable remote access

Issue is resolved,user's NAS configured wrong gateway address so it couldn't communicate with ReadyCLOUD server

Message 4 of 12
bedlam1
Prodigy

Re: Failure to log into ReadyCLOUD to enable remote access

I have the same problem

@Retired_Member can you PM me the SSH instructions please

Message 5 of 12
StephenB
Guru

Re: Failure to log into ReadyCLOUD to enable remote access


@bedlam1 wrote:

I have the same problem

 


Do you also have a static address configured on the NAS?

Message 6 of 12
bedlam1
Prodigy

Re: Failure to log into ReadyCLOUD to enable remote access

No it is DHCP which picks up a reserved IP from my Router 

Message 7 of 12
StephenB
Guru

Re: Failure to log into ReadyCLOUD to enable remote access


@bedlam1 wrote:

No it is DHCP which picks up a reserved IP from my Router 


Sounds like your problem might be different then (since the OP's issue was a misconfigured gateway in the network settings).

 

When did your problem first begin?

 

 

Message 8 of 12
bedlam1
Prodigy

Re: Failure to log into ReadyCLOUD to enable remote access

A couple of month's back after a Factory Reset, I have left it as I am not reliant on Readycloud, It worked perfectly well before that

Message 9 of 12
StephenB
Guru

Re: Failure to log into ReadyCLOUD to enable remote access

What firmware are you running, and what happens when you re-enable the readycloud service on the NAS?  

Message 10 of 12
bedlam1
Prodigy

Re: Failure to log into ReadyCLOUD to enable remote access

OS 6.7.0 on my Pro 4

I can't re-enable it, that's the problem, I get the error shown in the first graphic of this post and neither can I discover my NAS (entering the Seriial No. brings back the correct detail, but it does not "stick")

Also, my array would not mount recently (which @mdgm-ntgr fixed), I am considering another factory reset as something is not right.

 

 

Message 11 of 12
bedlam1
Prodigy

Re: Failure to log into ReadyCLOUD to enable remote access

Bit the bullet and Factory Defaulted, Readycloud enabled OK so all now good........just the data restore to sit out Smiley Sad

Message 12 of 12
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