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Re: Hotmail Account Users not receiving invite email

nicksmith10
Aspirant

Hotmail Account Users not receiving invite email

Hi, I am using the Netgear 204 system everything running nicely. Software 6.3.5

 

Though I would set up ReadyCloud Access for family to folders.

 

Everyone I invite that has a hotmail.com address does not get the invite.

 

Anyone who has a work related email gets the invite and is online in seconds.

 

Why does the email not go to hotmail /gmail addresses ??

 

I have tried to search this forum with no luck.

 

 

Nick

Message 1 of 8

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EskenderNG
NETGEAR Employee

Re: Hotmail Account Users not receiving invite email

I also had no problems receiving the email on a test hotmail.com account. My guess is the problem is located somewhere on the receiving end / Microsoft. For a test try adding readycloud@netgear.com as a contact at your hotmail account and see if this helps.

 

Eskender

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Message 5 of 8

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EskenderNG
NETGEAR Employee

Re: Hotmail Account Users not receiving invite email

Hello,

Please have the recipients check if the email ended up in the spam folder.

 

Bye,

Eskender

Message 2 of 8
nicksmith10
Aspirant

Re: Hotmail Account Users not receiving invite email

Hi EskenderNG,

 

I have sent the emails to numerous addresses including my own hotmail account.

 

They have not appeared in any junk mail or spam folder, have not appeared anywhere.

 

 

Thanks

 

 

Nick

Message 3 of 8
JennC
NETGEAR Employee Retired

Re: Hotmail Account Users not receiving invite email

Hello nicksmith10,

 

Can you please check if the email addresses you invited are listed under Manage on your main ReadyCloud accnt?

 

I tried this just now with my own hotmail account and I recieved the invite, as well as yahoo.

 

Regards,

Message 4 of 8
EskenderNG
NETGEAR Employee

Re: Hotmail Account Users not receiving invite email

I also had no problems receiving the email on a test hotmail.com account. My guess is the problem is located somewhere on the receiving end / Microsoft. For a test try adding readycloud@netgear.com as a contact at your hotmail account and see if this helps.

 

Eskender

Message 5 of 8
nicksmith10
Aspirant

Re: Hotmail Account Users not receiving invite email

Hi, yes they are all under Manage, but they all say Pending and no one has received the invite....

Message 6 of 8
nicksmith10
Aspirant

Re: Hotmail Account Users not receiving invite email

Hi EskenderNG,

 

If I add readycloud@netgear.com to the safe list they come through fine.

 

Great idea, just seems a bit odd that Outlook.com is blocking them.

 

Thanks for your help.

 

 

 

Nick

Message 7 of 8
EskenderNG
NETGEAR Employee

Re: Hotmail Account Users not receiving invite email

Hi,

reading on the net Microsoft seems to be quite quick to block a sender. Maybe too many emails from the same sender with almost the same content seemed suspicious to them.

 

Eskender

Message 8 of 8
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