NAS Rn104, ready cloud user problem, static IP problem, no NAS device found

[tomiaurednik]

NAS 104, FW 6.4.1

First problem: readycloud and other updates doesn't work if I set static IP on NAS? Why?

Second: What should I do, if I'm not able to see NAS device in win explorer network? I tried refresh, network is private, and I can ping my device. I can access to device thru web browser? Any idea how to solve this. Otherwise I don't know how to map network drive for home shares? Because until firs check-in home directory(dir) for invited user is not created.

Third:

I have old cloud user. Today I invited him true readycloud to my public dir. No errors during the process, but I cannot access this folder thru win explorer. I tried to enter un and pw (some un and pw I used to enter readycloud) but it doesn't work (yes un & pw I wrote are correct). When I sign in in readycloud it can't find my device, then I press button to discover it and it find it, but then I get this image, to manage site, which brings me to admin page. At admin page I can see that this old user is member of Public dir.

So why my user can't see my NAS device, and why I can't enter to public dir using win explorer?

Thank you for your help.

[StephenB]

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@tomiaurednik wrote:

NAS 104, FW 6.4.1

First problem: readycloud and other updates doesn't work if I set static IP on NAS? Why?

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Usually this a user configuration error.  Check the DNS server settings on the NAS first - most of the time users forget to set them up at all.

If the DNS servers are correct, then check the gateway address and subnet mask.

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@tomiaurednik wrote:
 

Second: What should I do, if I'm not able to see NAS device in win explorer network? I tried refresh, network is private, and I can ping my device. I can access to device thru web browser? Any idea how to solve this. Otherwise I don't know how to map network drive for home shares? Because until firs check-in home directory(dir) for invited user is not created.

Try running cmd, and entering the following:

net use * /delete

net use t: \\nasipaddress\username /user:username userpassword

The second command should map your home share to drive letter t.  Be careful on the slashes.  nasipaddress, username, and userpassword are of course all placeholders...

[tomiaurednik]

static IP works now (I didn't write DNSs.)

With old user I can't connect to Public or his dir. I get password error. (System error 86 has occurred.) But with the some un and pw I can connect to readycloud. But it is true that occurs this page: currently you don’t have registered or shred devices. And I can’t registered ? Why

(PS: in the past on NAS was created local user with different un, but use some email, but I delete it)

Any help will be appreciated.