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Netgear not detecting external hard drive and/or USB

Latnmuzik
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Netgear not detecting external hard drive and/or USB

Hello. I downloaded Ready Cloud went through admin on the netgear site, have visited multiple similar discussions on this forum, and our external hard drive filesnare still not visible on the hard drive. Reads "disconnected." We followed step-by-step directions, and the device comes up as "healthy" on the webpage site. 

 

Thank you you for your help,

Message 1 of 3
JennC
NETGEAR Employee Retired

Re: Netgear not detecting external hard drive and/or USB

Hello Latnmuzik,

 

Are you using ReadyCloud with a ReadyNAS or a Netgear router?

 

Welcome to the community!

 

Regards,

Message 2 of 3
JennC
NETGEAR Employee Retired

Re: Netgear not detecting external hard drive and/or USB

Hello Latnmuzik,


We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 3 of 3
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