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Hi guys! I'm brand new to this forum and was directed here by customer support.
I was helped two weeks back to get my NAS back online but when I have tried to log in since it just says it's offline (attached is a screenshot of the message).
I have recently changed the computers name and can't help but think that may have thrown off the configuration but the technical wizardry the customer support provided was amazing to re-configure everything - but there's no way I couldn't follow what he was doing or understand it.
Could anybody lend me a helping hand to try and do this myself?
Re: Network configuration and Computer name change
I ended up reinstalling the NAS operating system bundled with it and that has corrected everything that i seem to have been having bother with. Hope anybody reading this post helpful and a possible solution for you.
Re: Network configuration and Computer name change
Hello tmadisson,
In the Admin page of the NAS under the Cloud tab make sure you have green check marks on Internet and Service and make ReadyCloud in enabled. Please see guide on how to enable ReadyCloud from here.
Re: Network configuration and Computer name change
Thanks stephen, i know i did wonder why the RAIDar says tech support but i have shut it down and rebooted it. Could it have remembered the last known configuration and booted in its last mode? Or will a shut down have just started it from the very beginning.
On the front of the NAS i have the power on button lit up and the two bay LED lights on which from what i've read on the boot menus is how it should be - i think.
Re: Network configuration and Computer name change
@tmadisson wrote: No, thats not sorted it. I conducted a test and all boot modes came up technical support, 'some other' support or nothing at all according to RAIDar.
That suggests something is corrupted on the disks. I suggest using paid support (my.netgear.com). Ask about per-incident support.
Re: Network configuration and Computer name change
I ended up reinstalling the NAS operating system bundled with it and that has corrected everything that i seem to have been having bother with. Hope anybody reading this post helpful and a possible solution for you.
