You may need to provide more information. We have some questions to ask, please see the list below:
Was this working before? If yes, backup the home shares of the existing ReadyCloud users.
When you get to the admin page > Cloud > ReadyCloud, is it currently ON with your ReadyCloud/MyNetgear account set on "assigned as"?
What is the current firmware version of your NAS?
Are the Internet and Services under Cloud both with green check mark?
Recently, we had a problem with ReadyCloud where it reset the users and turned OFF the ReadyCloud on the NAS, causing the ReadyNAS to lose ReadyCloud users which means it lose the home shares too. This is the reason I initially suggested to back up your ReadyCloud users' home shares. Please see this announcement.
Was this working before? If yes, backup the home shares of the existing ReadyCloud users. => Yes, before the 30th March timeframe.
When you get to the admin page > Cloud > ReadyCloud, is it currently ON =>Yes with your ReadyCloud/MyNetgear account set on "assigned as"? => it says signed in as <emailadress@gmail.com>
What is the current firmware version of your NAS? => 6.6.1
Are the Internet and Services under Cloud both with green check mark? => internet has check mark, services has X
Was this working before? If yes, backup the home shares of the existing ReadyCloud users. => Yes, before the 30th March timeframe.
When you get to the admin page > Cloud > ReadyCloud, is it currently ON =>Yes with your ReadyCloud/MyNetgear account set on "assigned as"? => it says signed in as <emailadress@gmail.com>
What is the current firmware version of your NAS? => 6.6.1
Are the Internet and Services under Cloud both with green check mark? => internet has check mark, services has X
Thanks for the suggestion, I updated my firmware to 6.7.1. Unfortunately it still does not work. Curiously, I had to manually perform the upgrade since the update checker kept telling me that I was running the latest version. So it looks like there might be a connectivity issue?
Curiously, I had to manually perform the upgrade since the update checker kept telling me that I was running the latest version. So it looks like there might be a connectivity issue?
Netgear always provides the firmware for manual installation first, and then after some delay puts it on the automatic update servers.
Are you seeing internet connectivity on the cloud page?
Another way to check it is to turn internet time sync service off and then turn it back on again - and see if there are any errors shown in the web ui or the system log page.
You do that by clicking on the settings wheel next to the time on the home page. Uncheck the "synchronize time with an internet server" box, click apply. Then check the box, and apply again.
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Sorry for the late reply. Thanks for the help JennC. I disabled IPv6, but it did not help.
The NAS is connected to a router that is setup as a switch. The switch is connected to the main router. I will try connecting the NAS to the router this weekend & see if that helps.
I'm presently suffering through this as well and would like to know if there's been any more information.
My device is one of many across several sites and just this 1 started to fail on its usual replication tasks, right after upgrading it to version 6.6.1. The other 11 devices updated still replicate without issues.
Device is in production environment at a remote location and that ties my hands severely. Further information would be most welcome.
