RN104 Readycloud services Offline

[sammyg69]

Hi all,

I have been unable to log on to my ReadyNAS 104 unit via the app or web page using my standard login.

I have managed to locate my device and access the admin page using admin password.

Under the Cloud tab, Readycloud is ON, but banner shows.... Offline X Services Oflline.

Is there a known issue with connections or have my fat fingers stuffed something?

I am running firmware 6.4.0

[crysman]

Hi, I am with ReadyNas 102 and i have the same problem since yesterday, i think it is a netgear server problem, i wait until tomorrow and we will see if it will work again

[JennC]

Hello sammyg69,

This was already raised to engineering and the team is already working on it.

We apologize for all the inconveniences.

Regards,

[mdgm-ntgr]

We will update our announcement on this issue when the problem is resolved: CLOUD service outage

[ernestfeist]

I set up a new RN214 today and lost online service late in the day.  I have tried a full restore to factory settings and still have the red "x" indicating that services are unavailable.  Anyone else having an issue.

Thanks,

Ernie

[JennC]

Hello ernestfeist,

Welcome to the community!

Try adding 8.8.8.8 as secondary DNS in the 

[ernestfeist]

The services came back online overnight without my changing anything.  Thanks.

[StephenB]

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@ernestfeist wrote:

The services came back online overnight without my changing anything.  Thanks.

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Thats good, but if this recurs you could add 8.8.8.8 (Google's open DNS server) to your router config (or the NAS config if you are using a static IP address for the NAS).

It sometimes helps (assuming the service simply hasn't gone offline).