Ready NAS Remote admin page not working

[Greg_laskey]

HI I can reach my admin page via Ready Cloud , local web pages , Raidar. Eetc

However

Ready Cloud Remote will not load admin page , it asks for the user name and password then nothing.

I can see all the shares and files.

I have two remote NAS as well , they have the same problem.

[Marc_V · Accepted solution]

Hi @Greg_laskey

It would be great if you can mark the appropriate post as "accepted Solution" for others to benefit from this.

Regards

[Marc_V]

Hi @Greg_laskey

ReadyNAS Remote has been discontinued since September 30, 2017 and a message was sent to users through E-mail regarding this.

After end-of-service dates, the following will apply:
• Customers will not be able to upload, download, share and edit photos through ReadyNAS Photos2 service
• Customers will not be able to remotely access the ReadyNAS using ReadyNAS Remote service, including web admin interface, and sharing
• Customers will not be able to use ReadyNAS Replicate to copy and restore data from one ReadyNAS to another, locally or through the Internet

ReadyCloud is now being advised as a replacement service for ReadyNAS Remote as it has comparable services with ReadyNAS Remote.

More information for ReadyCloud here.

Hope this helps!

Best Regards

[Greg_laskey]

HI uninstalled ready NAS Remote and installed Ready Cloud desktop client and yep exactly the same problem. It will not load the admin page even on a NAS on my local LAN.

But the admin page will load via radiar.

[Marc_V]

What is the firmware the NAS is running?

If you are on your local LAN, you can get to the admin page by using the NAS IP assigned to it just like what RAIDar did when you tried accessing the admin page.

Are you getting an error or experience the same issue when you are outside your own network? Can you post a screenshot please.

You may want to take a look at this article.

[StephenB]

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@Marc_V wrote:

If you are on your local LAN, you can get to the admin page by using the NAS IP assigned to it just like what RAIDar did when you tried accessing the admin page.

That is, enter https://nas-ip-address/admin in your browser.

[Greg_laskey]

Yes can do that but it did not work from readycloud , and as i was trying to connect to a remote NAS using the local nas was a test

[Greg_laskey]

Now this is funny.

1: Can connect to any nas using Internet explora   by typing in ip address \ admin .  when local

2: Could not access any NAS using Ready cloud client local or remote.

3: Re set my settings in internet explora back to defualt and away it goes all ok

4: Me thinks  Microsoft changes some setting during a down load some where.

[Marc_V]

Hi @Greg_laskey

Might be a change on security settings. Is the issue resolved on all browsers?

Regards

[Marc_V]

Hi @Greg_laskey

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

Regards,

[Greg_laskey]

Fixed

[Marc_V · Accepted solution]

Hi @Greg_laskey

It would be great if you can mark the appropriate post as "accepted Solution" for others to benefit from this.

Regards