ReadyCLOUD Invitations are not delivered

[mike_coreit]

Hi I have an issue where a user is unable to activate their ReadyCLOUD account due to the web page giving the message 'The invitation is no longer valid'. I have removed and re-invited the user but they don't receive any new invitation email. Is there any way to resolve that?

[mike_coreit · Accepted solution]

Hi I have spoken with Netgear support but they said the issue was chargeable because there was a setting on the device which needed to be adjusted. I was able to work-around the issue by creating a new email alias on the user's email server, then set-up the account using this.

[Retired_Member]

Hi mike_coreit

when you sent invitation in ReadyCLOUD web portal then you will receive the email in your own email box,you can forward it to your friend instead.

[mike_coreit]

Hi I also didn't receive any notification to my own email

[FramerV]

Hi mike_coreit,

I am assuming that you have already finished the steps described on the link below:

How do I add my ReadyNAS OS 6 storage system to my ReadyCLOUD Account?

If you have, kindly try to create the account first on readycloud.netgear.com then follow the steps below:

How do I use ReadyCLOUD to allow or remove share access for remote users?

Regards,

[mike_coreit]

Yes I have already followed the steps of enabling ReadyCLOUD and adding the user via the readycloud.netgear.com portal

[FramerV]

Hi mike_coreit,

Could you try the following steps:

Creating a secondary Readycloud users:

Step 1, Create an account for ReadyCloud secondary user.

https://readycloud.netgear.com/client/index.html#page=access

Example ReadyCloud ID: sample@gmail.com

Step 2, Create an account for Remote with the same email address.

http://remote.readynas.com/index.jsp?pid=4

Example Remote ID: sample123

Step 3, Click Upgrade Your Existing ReadyCloud Account

Step 4. Enter the Remote ID and Password. Click Start the Upgrade process

Readycloud username: nettie.m.garcia

Readycloud password:

Step 5: Once the Remote and Readycloud accounts successful binded, we can ask the admin cloud user to send share invitation.

Step 6: Check your email regarding readycloud invitation and click the Link.

Step7: It will route to ReadyCloud Web portal asking you to login using the Cloud ID.

NOTE:  The accounts are just examples. Please use your own account for it.

Regards,

[mike_coreit]

Hi I have created a login via the Create Account option (readycloud.netgear.com), and I have created an account on remote.readynas.com. I logged in to the ReadyCLOUD account and chose to bind the account, next I re-added the invite but still we don't receive any email for this. When I log in to ReadyCLOUD with the new account it gives the message 'Currently you have no registered or shared devices'

[FramerV]

Hi mike_coreit,

Might be best if you get in touch with support now.

Contact NETGEAR Support

Or you can also wait for other forum posters to pitch in.

Regards,

[mike_coreit · Accepted solution]

Hi I have spoken with Netgear support but they said the issue was chargeable because there was a setting on the device which needed to be adjusted. I was able to work-around the issue by creating a new email alias on the user's email server, then set-up the account using this.