ReadyCLOUD login issues after 6.7.3 Firmware update

[clinford]

Upgraded from 6.7.1 to 6.7.3 and rebooted and found ReadyCLOUD was off, so put in username and password and got the Error "Local user with the same name already exists. Change local or ReadyCLOUD user name".

Check and no local users with the same name.

[BingkeX]

Hello clinford,

Would you please clear browser cache or use another browser and reboot your nas, then try again to see if you still see this issue?

Best Regards.

[mdgm-ntgr]

Please also check if you still see the issue on ReadyNAS OS 6.7.4 which is now available!

[clinford]

As suggested I have upgraded to 6.7.4, rebooted, clear browser cache also tried from another PC, still the same.

[JennC]

Hello clinford,

Make sure that local users and cloud users do not have the account name that you have entered. Then reboot the NAS 2x, then try again.

Regards,

[JennC]

Hello clinford,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,