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ReadyCloud: Device is offline

Jmonteny
Aspirant

ReadyCloud: Device is offline

Please help me! I have a normal acces via the admin page, but via the readyCloud still the message device is offline. The readyCloud in the settings is turned on. 

 

I am also facing problems with the firmware update. 

So I have set up my readyNAS completely new. But both problems remains. So let me know what to do.

Model: RN10211D|ReadyNAS 100 Series 2-Bay
Message 1 of 13

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud: Device is offline

I updated it to 6.5.2 and I've just updated it to 6.7.2.

 

Updates should work the normal ways (local or remote update) going forward.

 

You should be able to join your NAS to ReadyCLOUD now. Please check this too when you get the chance.

View solution in original post

Message 12 of 13

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StephenB
Guru

Re: ReadyCloud: Device is offline

What firmware version are you using?

 

Also, are you seen green status for internet and cloud access on the Cloud page of the web ui?

Message 2 of 13
Jmonteny
Aspirant

Re: ReadyCloud: Device is offline

Stephen, I have firmware version 6.2.0. System says I need to upgrade to 6.2.5 but that fails. I have tried many ways to update, without succes. Even after a complete reset tot manufactory setting, no effect for the firmware.

 

and Yes I see green status for internet and cloud access on the Cloud page of the web ui.

Message 3 of 13
StephenB
Guru

Re: ReadyCloud: Device is offline


@Jmonteny wrote:

I have firmware version 6.2.0.


That is the problem.  You need at least 6.5.1 to use ReadyCloud, and of course you should be running 6.7.4 (current firmware).  You need to get there in steps, which is why the update server is only offering 6.2.5.

 

Have you tried manually downloading 6.2.5, and installing it from the systems->settings page?  The download link is here: https://kb.netgear.com/29498/ReadyNAS-OS-Version-6-2-5-RN102-RN104-Only

Message 4 of 13
Jmonteny
Aspirant

Re: ReadyCloud: Device is offline

Stephen, many thanks for your attention and help. I again tried to update the firmware manually. As you said I downloaded the advised version 6.2.5 first. First I linked the ZIP file "ReadyNASOS-6.2.5-arm_RN102_RN104 (1).zip". Then I though to unzip the file and uploaded "ReadyNASOS-6.2.5-arm.img".

 

The systems asked to reboot, I confirmed. After the reboot still firmware 6.2.0 is valid and again systems asks me to upgrade to versie 6.2.5.

 

So still no luck. What should I do now?

 

 

Message 5 of 13
StephenB
Guru

Re: ReadyCloud: Device is offline


@Jmonteny wrote:

The systems asked to reboot, I confirmed. After the reboot still firmware 6.2.0 is valid and again systems asks me to upgrade to versie 6.2.5.

 

So still no luck. What should I do now?

  


Let's give @mdgm-ntgr a chance to chime in.

 

In the meantime, download the log zip file from the logs page in the web ui, and look at initrd.log.  If there's an error in there, please post it here.

Message 6 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud: Device is offline

There was a known issue with firmware updates/OS Re-installs especially with the 6.2.5 firmware release: ReadyNAS OS 6: RN100/RN2120 cannot update due to invalid checksum

 

Please try the steps in that article. If it still doesn't work seeing you've just reset the system you could do another factory reset and try the steps in this article again.

Message 7 of 13
Jmonteny
Aspirant

Re: ReadyCloud: Device is offline

Thanks mdgm, no luck. followed the procedure from the article, but didn't solve the problem.

Message 8 of 13
Jmonteny
Aspirant

Re: ReadyCloud: Device is offline

STephen, Thanks again for your help. Please find the requested log:

 

[2017/06/09 13:32:49] Factory default initiated by Frontview!
[2017/06/09 13:33:02] Defaulting to X-RAID2 mode, RAID level 1
[2017/06/09 13:33:39] Factory default initiated on ReadyNASOS 6.2.0 (ReadyNASOS).
[2017/06/09 14:03:55] Update image checksum mismatch (fdb42adc37bd0b6b90a04244c1606484/9d1941e23efc2d3aa935edf5e1bfcc37)!
[2017/06/09 14:08:00] Update image checksum mismatch (fdb42adc37bd0b6b90a04244c1606484/60164e0f087bce909f9ca0c2cb881359)!
[2017/06/09 14:12:27] Update image checksum mismatch (9c1369b18de3a518460b0b67ba46e547/85c00b3b299aa23e4b8d6df6ff4ede6f)!
[2017/06/12 11:17:11] Update image checksum mismatch (f56361e8889d56a1b15cac0749dc0ac4/fa6467e46653b3cd194dd38007c81660)!
[2017/06/12 11:35:36] Update image checksum mismatch (fdb42adc37bd0b6b90a04244c1606484/04d47f1759c37f89b90690f6ce80cb90)!
[2017/06/14 13:03:36] Update image checksum mismatch (9c1369b18de3a518460b0b67ba46e547/7ba0627aee97c56dea9d15870e7089ab)!

Message 9 of 13
StephenB
Guru

Re: ReadyCloud: Device is offline

You clearly do have the image checksum problem - if the procedure @mdgm-ntgr posted doesn't work, then you'll need assistance from support.

Message 10 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud: Device is offline

I've sent you a PM.

 

ReadyCLOUD does require newer firmware than what you're running. I can help get the firmware on your system updated.

Message 11 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud: Device is offline

I updated it to 6.5.2 and I've just updated it to 6.7.2.

 

Updates should work the normal ways (local or remote update) going forward.

 

You should be able to join your NAS to ReadyCLOUD now. Please check this too when you get the chance.

Message 12 of 13
Jmonteny
Aspirant

Re: ReadyCloud: Device is offline

 Thanks mdgm and stephen,

 

Everything solved. I could now online update firmware from 6.7.2. To 6.7.4.

And i have access again via readycloud.

 

Nice weekend.

Message 13 of 13
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