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Re: ReadyNAS online (VPN Disconnected)
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Hi all,
I have the latest OS installed on my ReadyNas, but somehow I can't connect through VPN anymore. This problem has been standing for 2 days now. I open ReadyCloud app and it says: Online (VPN Disconnected).
Any help for this problem will be appreciated
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Hello hcoskun,
ReadyCloud and ReadyNAS Remote issues should be resolved now. Please try logging in to the desktop client again.
Regards,
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Re: ReadyNAS online (VPN Disconnected)
Hi,
Yes I'm running 6.7.5 on my device. I'm only able to go to Admin page locally. I can't connect to the admin page through vpn, because it says it's disconnected.
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Re: ReadyNAS online (VPN Disconnected)
Do you see two green checks on the cloud page of the web ui?
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Re: ReadyNAS online (VPN Disconnected)
Yes both "Internet Available" are green and "Services Available" are green. But VPN still disconnected
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Re: ReadyNAS online (VPN Disconnected)
Can you access the admin pages via readycloud.netgear.com (skipping the VPN part)?
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Re: ReadyNAS online (VPN Disconnected)
Yes, but only if I'm locally. When I go to readycloud.netgear.com through another network, and click admin page, then I get the message:
Local Admin Page
The adminpage can only be accessed when you are in the same network (LAN) as your device. If you believe you are located in the same network as your device, you can attempt the admin page using the following address: http://192.168.1.xxx
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Re: ReadyNAS online (VPN Disconnected)
Can you access files from the website (when remote)
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Re: ReadyNAS online (VPN Disconnected)
Yep, this service is down. I manage 40+ ReadyNAS devices. (Yes 40+) I tried 1/2 dozen of them today (all in different physical locations) from several different PC based clients (all in different physical locations and ISP's as well). All the same result
>Online (VPN Disconnected).
Stop troubleshooting your NAS' its a Netgear issue. Remember the snafu where all of the NAS devices spontaneously disconnected from the ReadyCloud service? That was a fun day for me... As with others in recent threads on this same topic, I can connect from my iPhone via the app, via the RC website, but not from a PC running the RC software. You know, the one clients use 99% of the time...
P.S. How am I aware of this issue? I was demoing to a potential client, I had just finished lauding the features of the ReadyNAS with all its robust connectivity options. Long story short, the client will "stick w/Dropbox"...
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Re: ReadyNAS online (VPN Disconnected)
Wow that is unfortunate. Mine is down as well (VPN Disconnected). Honestly 2017 has been a headache for me with RN.
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Re: ReadyNAS online (VPN Disconnected)
Oh, dont worry, It'll resolve as mysteriously as it broke. I hope you dont rely on it on a daily basis... Believe me, with the amount of NAS' I manage, it would be really nice if the services were consistant.
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Re: ReadyNAS online (VPN Disconnected)
It's still as "disconnected", any news regarding a fix for this?
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Hello hcoskun,
ReadyCloud and ReadyNAS Remote issues should be resolved now. Please try logging in to the desktop client again.
Regards,
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Re: ReadyNAS online (VPN Disconnected)
Works now, but can we please get an explanation on, why it's didn't work? My VPN is working now, but haven't been working properly for almost 10 days.
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Re: ReadyNAS online (VPN Disconnected)
Hello hcoskun,
There was no clear explanation but I think the VPN server for the ReadyCloud just went down for few days, I guess.
Regards,