ReadyNAS online (VPN Disconnected)

[drvikramk]

Hi need your help

I have recently installed readycloud pc app and trying to connect, the status shows NAS connected (online but VPN disconnected) How to go about

[mdgm-ntgr]

Which firmware are you running?

Which version of Windows on your PC?

Are you behind a proxy or corporate firewall?

[drvikramk]

Which firmware are you running?----6.9.3

Which version of Windows on your PC?----Windows 8

Are you behind a proxy or corporate firewall?-----NO

Please note that even on my android phone app I get the similar message that the readycloud is disconnected.

[mdgm-ntgr]

In network_settings.log do you see a LeafNets adapter?

[drvikramk]

Yes sir

LeafNets Link encap:Ethernet HWaddr 82:6b:e5:3c:f3:1e
inet addr:5.233.237.6 Bcast:5.255.255.255 Mask:255.0.0.0
inet6 addr: fe80::806b:e5ff:fe3c:f31e/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1400 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:59 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:8726 (8.5 KiB)

[drvikramk]

Hi

Any solution please

[StephenB]

One thing you can try is to add 8.8.8.8 to the DNS server list on the NAS.

[drvikramk]

The DNS server 8.8.8.8 is aleardy there

[StephenB]

When you look on the cloud page of the NAS web ui, do you see the two green checkmarks confirming the internet connection and the ReadyCloud service connection?

[drvikramk]

yes it is green

[StephenB]

Ok.  Is the ReadyCloud web page working normally?

[drvikramk]

yes it is working

[StephenB]

Ok.  It seems to me that points to the app itself, and not the NAS or the ReadyCloud server.

Do you have internet security software running on the PC?  If you do, try disabling it.

BTW, any particular reason you are sticking with Windows 8?

[drvikramk]

Hi
I will try to disable the antivirus and check.
I like windows 8 because it does not keep updating frequently against our wish as in windows 10.
Do you suggest windows 10 will work better with readynas

[StephenB]

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@drvikramk wrote:

Do you suggest windows 10 will work better with readynas

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I don't work for Netgear, but I doubt that they spend much time testing ReadyCloud on Windows 8 PCs.

[drvikramk]

Disabled antivirus still not working.

I am able to use it via the android app.