Readycloud mac desktop app not connecting

[therealfund]

I have downloaded the app on my Mac, i have both the most up to date OS for mac and most up to date firmware for the app.  It allows me to sign in and recognizes me as a user, howeever it will not connect. 

It attempts to connect but then stops and says "vpn disconnected"

[JohnCM_S]

Hi therealfund,

Welcome to the Community!

Can you access the NAS if you access through the ReadyCLOUD portal (https://readycloud.netgear.com)?

Do you have another Mac computer that you can use to check if you will get the same issue on the ReadyCLOUD app?

Regards,

[APC123]

I am having this same issue on Windows. I still can't get help with my case: 

Case No: 26899670
Problem: ReadyCloud and MyNetgearAccount Didn't Migrate Properly.
Agent: 46399