NETGEAR Support can assist you with this you can open an online case or chat with an expert, Kindly provide the Customer IDs and if you have devices registered to it you may have to provide a proof of purchase.
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
