raedyCloud Internet ok, services not available

[MarcusObergromb]

Hello together

I enabled the readyCloud, in my ReadyNas 312 Frimware-Version 6.7.4.

In the cloud menu I see the internet connection ist valid "Internet verfügbar"

But the Services ar not available "Dienste nicht verfügbar".

I checked my DNS-Settings, the DNS is my router (fritzbox). The adress is valid 192.168.7.1

What can I do?

Best regards Marcus

[MarcusObergromb · Accepted solution]

Hello again:

hear my settings. Both NAS are behind a switcht:

Nas 312:

IP 4 fiexed address

router: my router

DNS: 8.8.8.8, 4.4.4.4, myrouter

IP 6 enabled, DHCP

Cloud Internet OK, Services not availabel

Nas102:

IP 4, dhcp

DNS: my router

Cloud Internet OK, Services OK

Both NAS work fine with the cloud. It seems only that Nas312 shows srevice not available but the service is available.

My Problem is solved. Thanks for your help!

Best regards Marcus

[StephenB]

Try adding 8.8.8.8 (google's DNS server) to the DNS server configuration of the NAS.

[MarcusObergromb]

Thanks for the fast reply.

I added the DNS 8.8.8.8 too.

Saved the network-settings,

turned ready cloud off and on again.

It behaves the same way.

Do i have to make a reboot?

[JennC]

Hello MarcusObergromb,

Is the IPv6 enabled on the NAS admin page? If so, please disable it then test if you get the same problem.

If it is connected to a switch (and the switch is connected to a router), please try connecting it straight to the router and see if there is any difference.

Welcome to the community!

Regards,

[JennC]

Hello MarcusObergromb,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,

[JennC]

Hello MarcusObergromb,

You might want to try firmware version 6.7.5 that has been officially released.

Regards,

[MarcusObergromb]

Hello together,

sorry for delaying. I had no time to check it earlier.

IP6 is disabed.

NOw the nas is directly connected to the router.  

I rebooted the nas.

I checked the mentioned firmware update, but the nas says it has the newest version 6.7.4.

The cloud service is not availabel until now.

Should the 8.8.8.8 be the first DNS or is it sufficient it is the second an my router the first.

I have disabled encryption nothing changed.

Regards Marcus

[StephenB]

---

@MarcusObergromb wrote:

The cloud service is not availabel until now.

Should the 8.8.8.8 be the first DNS or is it sufficient it is the second an my router the first.

Check it both ways.

---

@MarcusObergromb wrote:

I checked the mentioned firmware update, but the nas says it has the newest version 6.7.4.

It is released, but not on the update server yet. You can download it to you your PC and manually install ( https://kb.netgear.com/000038857/ReadyNAS-OS-6-Software-Version-6-7-5 ). But there's nothing in the release notes about ReadyCloud fixes.

[MarcusObergromb]

I made the update today,

I checked diffrent DNS settings.

1. my router first, then google (8.8.8.8)

2. google first 8.8.8.8

3. 8.8.8.8 first my router second

4. 8.8.8.8 first, 4.4.4.4 second.

I checked again the IP 6 Settings. They are enabled now, maybe because of the update.

When I try to disable in any one of the network-Adapters i get the warning, that no acces to the nas is possible any more.
Only one network adapter is in use.

There a lot of data on the Nas, Should I backup all, reset o factory default and try again?

Or they're other possibleties yet?
I almost forgot: Thank you very much for your support!

[StephenB]

---

@MarcusObergromb wrote:

When I try to disable in any one of the network-Adapters i get the warning, that no acces to the nas is possible any more.

---

This is odd.  Can you ping the NAS using it's IPv4 address?

[MarcusObergromb]

It is no Problem to ping the nas with its IP4 adress.

[StephenB]

Then disabling ipv6 should have no ill effect.

[Sheen]

I have a very similar issue which has been present since the formal email from Netgear regarding "Readycloud status Update" on 25th April 17.

There have been two or three firmware updates since then (I am on the latest with my RN104) and access via web interface is still intermittent.

95% of the time I cannot access my files via the internet (readycloud via browser). I can login and see my NAS, but it advises that no drives or USB disks are found.

I have tried both via Chrome and IE - same result.

Via the readycloud Android app I can browse and view files, however it much slower than it used to be.

I have tried everything suggested in this thread (and others) except for the IPv6 setting. Will do this and report back.

Note: I have never had DNS details entered before all of these issues. Why would I need to enter them now?

[MarcusObergromb]

Hi again, 
because I'm using my Nas312 actualy as a backup for my old one ReadyNASDuo102, i made a reset on the 102 installedd all updates and tried to configure this one. 

And it worked at the beginning whitout doing any changes then disiabling IP 6.

I didn't check the acces from outside, this is on my todo.

Now I start to mirror my backups back to 312  and then I will disable IP on the 312.

I'll inform you,

Thank you for your help, regards Marcus

[psailast]

I have have same issue since 2017-05-15

I have RN104 and OS 6.7.5

I have 2 RN104 and the replicate function is not working since 2017-05-15

I tried all the above but cannot solve issue

Can you kindly help

Thanks

[Marty_M]

@psailast,

For isolation I would advice to use a new or different Readynas Replicate account. Are you encountering the same exact problem on both NAS where services is not available?
 
Regards,
Marty_M 
NETGEAR Community Team

[psailast]

Ready Nas currenlty are both on the same network in view to be able to solve this problem

One ready nas have Interenet avaliable Ok Services avaliable Ok the other ready nas have Interenet avaliable Ok Services avaliable NO

I did another Readynas Replicate account and still having the same problem

The folllowing is the error report i am receiving

Folder pathes delete for privace

Log:

[2017-07-10 18:26:44] [Info] Replicate version: 1.3.0 build R2

[2017-07-10 18:26:44] [Info] Starting backup job "Data Backup [2017-07-10 06h 22m PM]"

[2017-07-10 18:26:44] [Info] Create target folder:

[2017-07-10 18:26:44] [Info] Locking target folder:

[2017-07-10 18:26:45] [Info] Making full backup

[2017-07-10 18:26:45] [Info] p2p connect to nas-36-6F-36_hMPsv in 14575461 network

[2017-07-10 18:27:09] [Info] p2p connect to nas-36-6F-36_hMPsv in 14575461 network

[2017-07-10 18:27:22] [Error] Unable to connect to nas-36-6F-36_hMPsv

[2017-07-10 18:27:22] [Error] Connect error code: -51

[2017-07-10 18:27:22] [Error] Please check source device is online and Replicate service is running

[2017-07-10 18:27:22] [Info] Unlock target folder:

[2017-07-10 18:27:22] [Info] Job finished

[MarcusObergromb]

Hi, 

I' using the same account.

I needed my printer, so I put the Nas4 behind the switch again, changed nothing more. 

Now both NAs are accasible with ready cloud. 

There was no time to see wether it it displayed that the service is available. I 'll check this on friday and post my settings.

At the moment both NAs waort fine.
Regards Marcus

[Marty_M]

@psailast,

Error code -51 is referring to internet connection problem. Please try to set static DNS address on the NAS (8.8.8.8) and port forwarding, open port 6300 on your router. Please also check if both NAS is running on the latest firmware.
 
Regards,
Marty_M 
NETGEAR Community Team

[psailast]

Error code -51 is referring to internet connection problem.

Please try to set static DNS address on the NAS (8.8.8.8) = Done add it the additional DNS address as thrid one

port forwarding, open port 6300 on your router = Done as well

Please also check if both NAS is running on the latest firmware = Done for both Nas 6.7.5

Same error still coming up

[Marty_M]

@psailast,

Do you have other services running on the NAS? Please try to disable IPv6 on the network setting of the NAS also try to recreate the backup job and see if it will make any difference.
 
Regards,
Marty_M 
NETGEAR Community Team

[MarcusObergromb · Accepted solution]

Hello again:

hear my settings. Both NAS are behind a switcht:

Nas 312:

IP 4 fiexed address

router: my router

DNS: 8.8.8.8, 4.4.4.4, myrouter

IP 6 enabled, DHCP

Cloud Internet OK, Services not availabel

Nas102:

IP 4, dhcp

DNS: my router

Cloud Internet OK, Services OK

Both NAS work fine with the cloud. It seems only that Nas312 shows srevice not available but the service is available.

My Problem is solved. Thanks for your help!

Best regards Marcus

[psailast]

IPv6 already was disabled and I had already done a new job and still not working