server HTTP error: 409 - conflict (in ReadyCloud)

[klausn]

Hi anyboby,

I have a small issue and hope anyone could give advice what to do next?

Message when upload pictures to ReadyCLOUD with my iPone: server HTTP error: 409 - conflict (in ReadyCloud) -> can't upload anymore any picture.

ReadyCloud (NAS OS 6.9.1) - What I have done till now?

Rebooted my iphone = not soliving the problem + remove the app on the iphone "ReadyCloud" and reinstall it = no solution.

Sign out and sign in again, not solving the problem as well.

Created a new directory as well but also not solving the problem.

Clear the chash as well

NAS rebooted and seems also no solution!

On the NAS I turned off ReadyCloud under Cloud and witched it back to on no solution... hmmmm euuuhhhhhhhh strange...!

Remarks: till 3 days ago ReadyCloud works fine....

I have no other problems or issues and the NAS works fine.....

Does anyone have the same issue and or knows how to solve? 
( I can't find it on the Internet)

[Marc_V · Accepted solution]

Hi @klausn @jimwf76

This has been reported to engineering but we encourage you to log an online case with NETGEAR Support so they can have it checked and escalated.

Regards

[jimwf76]

Hello,

I seem to be having the same issue on both of my mpbile devices (iPhone 7 Plus).  I ahave been unable to resolve the issue and am currently awaiting n email response from support.  If you have resolved this issue, could you please post what steps you took to rectify it.  Thank you.

Jim

[klausn]

Hi,

It seems I'm not the only one how has this problem......

I hope Netgear could read this community too and investigate or even fix it soon.

I can't upload any picture from my iPhone anymore even created a new directory -> Still the same problem and need to wait now longer ( more than >7000 pictures to go hmmmm euhhhhh...........) of this Server HTTP error : 409 - conflict!

Even I created a new user it's not working....

Remarks for Netgear:

Before it works normal without any problem, it seems it started last week!

Sure when I know how to solve it I will let it know.....

Klaus

[Marc_V · Accepted solution]

Hi @klausn @jimwf76

This has been reported to engineering but we encourage you to log an online case with NETGEAR Support so they can have it checked and escalated.

Regards

[klausn]

Hi Marc,

Thanxs for your reply but I have not rights to ask for support anymore!

I was curious if I was the only person how has this issue.

Lucky I'm wasn't yeahhhhh!!!!

That's why I told in a previous that Support will read the issue!

I hope Netgear will fix it soon because it's still not working and I need to backup my prictures for my iPhone (>8000) pfffff

thxs Marc

[Marc_V]

Hi @klausn

I'm sure engineering is working on this right now, I will make sure to let you know as soon as it's out it's just that we cannot provide any ETA.

Happy New Year!

Regards

[klausn]

Marc,

Again txs for your update and hope you cloud update me if you have any new news to share.

I'm curious as well what the cause of this issue was and what is done to solve it?

(I think I will never get the answer, this is my experience from Netgear 'sorry for that'), but I will ending the story in an happy way when this is solved!

Happy New Year 2018.

Regards,

Klaus

[Marc_V]

Hi @klausn

I post an update once we have feed back but for now we cannot provide any information as this is being invesitgated.

Regards

[Freeride]

I'm having the exact same problem - iPhone 7+.  

[Freeride]

Why does this issue show as resolved, when clearly it is not?

[Marc_V]

@Freeride

May I know the location you are in? Have you tried reinstalling the ReadyCloud App? This issue is still investigated.

[Freeride]

I'm in the northwestern US.  I have not reinstalled the ReadyCloudApp but will give it a try.  I have opened a support ticket.