Hi, long ago, I upgraded my readynas to support MyNetgear account but never did the same for my wife's account. I just went ahead and made the changes, but when she logs into the cloud portal, it no longer sees the device or shares I shared with her. I tried deleting her, but it won't delete and when I make changes to her permissions, it sends her emails about it, so it looks like it's still linked. Just not sure why share has no devices shared with her.
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It looks like that you haven't upgraded your wife's ReadyCLOUD account correctly. Can you please double check her MyNETGEAR account in ReadyCLOUD portal again? To check ReadyCLOUD acccount binding information, please open ReadyCLOUD portal on your Browser and go to "Sign in"->"Upgrade to a MyNETGEAR Account"-> "Upgrade Your Existing ReadyCLOUD Account"->" (enter her old ReadyCLOUD account credential here).
Please let me know whether your wife's account is binded corretly or not.
