× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

73v3n
Aspirant

6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Hi everybody,

 

I always use Beta versions for a while now, on my RN10200.

 

This morning I flashed the new 6.7.5 RC1, everything was fine until ... my web interface was "working" but was loading for 2 minutes then, a blank page with black text showed something like "Maybe your ReadyNAS is shutdown; Maybe your ReadyNas is not connected" etc..., basically, I had a web interface, but can't access the panel because something was wrong.

 

So, I checked my SMB Shares: Works, SSH: Works, but in SSH if I tried an apt-get upgrade: dpkg was locked.

 

So finally, I made a hard reboot (power supply off on) and ... Nop, SSH SMB ReadyCloud OK, but the web interface still says the same message.

 

I searched (rapidly) on the forum if anybody had the same issue, not really, or not really the same issue, but with web interface yes.

 

I took a deeper look in SSH, especially in Apache2, and finally:

 

 

Welcome to ReadyNASOS 6.7.5 (RC1)
 
Last login: Fri Jun 16 08:59:06 2017 from 73v3nxmg
root@NAS7:~# cat /etc/*release
PRETTY_NAME="ReadyNASOS 6.7.5 (RC1)"
NAME="Debian GNU/Linux"
VERSION_ID="8"
VERSION="8 (jessie)"
ID=debian
HOME_URL="http://www.debian.org/"
SUPPORT_URL="http://www.debian.org/support"
BUG_REPORT_URL="https://bugs.debian.org/"
root@NAS7:~# uname -a
Linux NAS7 4.4.68.armada.1 #1 SMP Wed May 31 17:40:50 PDT 2017 armv7l GNU/Linux
root@NAS7:~# systemctl restart apache2
Job for apache2.service failed because the control process exited with error cod                                            e.
See "systemctl status apache2.service" and "journalctl -xe" for details.
root@NAS7:~# systemctl status apache2.service
apache2.service - The Apache HTTP Server
   Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset:
enabled)
   Active: failed (Result: exit-code) since Fri 2017-06-16 09:06:34 C
EST; 15s ago
  Process: 6001 ExecStart=/usr/sbin/apache2 $OPTIONS -k start (code=exit
ed, status=1/FAILURE)
  Process: 5924 ExecStartPre=/frontview/bin/fvapps (code=exited, status=0/SUCCES
S)
 
Jun 16 09:06:32 NAS7 systemd[1]: Starting The Apache HTTP Server...
Jun 16 09:06:33 NAS7 fvapps[5924]: WARNING: Excluding bad https config for app '
smbplus'
Jun 16 09:06:34 NAS7 apache2[6001]: apache2: Syntax error on line 244 of /etc/ap
ache2/apache2.conf: Syntax error on line 1 of /etc/apache2/mods-enabled/php5.loa
d: Cannot load /usr/lib/apache2/modules/libphp5.so into server: /usr/lib/apache2
/modules/libphp5.so: cannot open shared object file: No such file or directory
Jun 16 09:06:34 NAS7 systemd[1]: apache2.service: Control process exited
, code=exited status=1
Jun 16 09:06:34 NAS7 systemd[1]: Failed to start The Apache HTTP Server.
 
Jun 16 09:06:34 NAS7 systemd[1]: apache2.service: Unit entered failed st
ate.
Jun 16 09:06:34 NAS7 systemd[1]: apache2.service: Triggering OnFailure= dependen
cies.
Jun 16 09:06:34 NAS7 systemd[1]: apache2.service: Failed with result 'ex
it-code'.
root@NAS7:~# nano /etc/apache2/mods-enabled/php5.load
root@NAS7:~# systemctl restart apache2

 

 

I made the link between :

[RC1] Really fixed disabled PHP support. (RN102/104/202/204/212/214/2120)

 

And :

apache2: Syntax error on line 244 of /etc/ap
ache2/apache2.conf: Syntax error on line 1 of /etc/apache2/mods-enabled/php5.loa
d: Cannot load /usr/lib/apache2/modules/libphp5.so into server: /usr/lib/apache2
/modules/libphp5.so: cannot open shared object file: No such file or directory

So, in php5.load, I commented:

#LoadModule php5_module /usr/lib/apache2/modules/libphp5.so

 

Now everything runs fine!

 

Just wanted to share this, if anybody encounter the same thing.

 

Model: RN10200|ReadyNAS 100 Series 2-Bay (Diskless)
Message 1 of 15

Accepted Solutions
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

- ip/fwbroker open. Automatic update to 6.7.5. The ReadyNAS reboot, but same issue, web interface down.

- io/fwbroker: manualy update with 6.8.0T54 file, reboot and web interface up..

 

And -bash: nano: command not found.

 

Thanks for your help, all seems OK.

View solution in original post

Message 13 of 15

All Replies
mdgm-ntgr
NETGEAR Employee Retired

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Don't do an

# apt-get upgrade

We do try to pin packages but you could upgrade something that you shouldn't if you do that.

 

Welcome to the community!

Message 2 of 15
73v3n
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

I know I shouldn't do an :

apt-get upgrade

But my mistakes = my problem Man LOL , but in fact, I never asked the support for help on an issue that was my fault.

(Sometimes I think a create errors only to resolve them ...)

 

Anyway, I just wanted to share the issue of this morning because it was right after the upgrade to the 6.7.5 RC1, in case anyone got the same.

 

Thanks !

 

 

Message 3 of 15
Skywalker
NETGEAR Expert

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Thanks for sharing.  It's odd... that means you had a "/etc/apache2/mods-available/php5.load" file, but you didn't have the actual module file.  So your libapache2-mod-php5 wasn't in a normal state.  You may want to look into that.

 

Also, for future reference, if the main Apache service fails to start, we spin up a fallback service with a minimal HTTPS configuration.  So you should have still been able to get to the web GUI by explicitly using HTTPS instead of HTTP.

Message 4 of 15
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

So, in php5.load, I commented:

#LoadModule php5_module /usr/lib/apache2/modules/libphp5.so

How tout do that ?
I have exactly thé same issue.
Message 5 of 15
StephenB
Guru

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

What firmware are you running?  This is on an RN104?

Message 6 of 15
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

I updated my RN104 from 6.7.4 to 6.7.5
Message 7 of 15
StephenB
Guru

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Does https://nas-ip-address/admin respond (using the real NAS IP address)?  If not, how about https://nas-ip-address/fwbroker?

Message 8 of 15
73v3n
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Hi Ticky,

 

On my side, I did this :

- Connect throught SSH to your ReadyNas, as "root" for me (otherwise you will need to do sudo nano)

-

cd /
cd etc/apache2/mods-enabled/
nano php5.load

-Here, the (one and only) line : 

LoadModule php5_module /usr/lib/apache2/modules/libphp5.so

-Comment it (add # in front of it) :

#LoadModule php5_module /usr/lib/apache2/modules/libphp5.so

-Exit Nano by doing Ctrl+X, Y for "yes to save", Enter (don't change the name of the file)

-That's all !

Message 9 of 15
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

I tried https. I had the authentification screen and just the wallpaper netgear but not the web interface.
I'll try fwbroker
Message 10 of 15
StephenB
Guru

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

If fwbroker works, try reinstalling 6.7.5 from there.

Message 11 of 15
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Thanks for all!
I'll try when i go back Home and i'll report
Message 12 of 15
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

- ip/fwbroker open. Automatic update to 6.7.5. The ReadyNAS reboot, but same issue, web interface down.

- io/fwbroker: manualy update with 6.8.0T54 file, reboot and web interface up..

 

And -bash: nano: command not found.

 

Thanks for your help, all seems OK.

Message 13 of 15
Marty_M
NETGEAR Employee Retired

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

@Ticky,
 
It is nice to hear that the everything is working fine now. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

 

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Regards,
Marty_M
NETGEAR Community Team

Message 14 of 15
Ticky
Aspirant

Re: 6.7.5 RC1 and RN102 - web interface down (already solved, FYI)

Accept as Solution
Message 15 of 15
Discussion stats
  • 14 replies
  • 6387 views
  • 0 kudos
  • 6 in conversation
Announcements