Multiple Problems

[eierauge]

Hello,
it is possible to make a factory reset in the RN10400 without losing the data? Possibly factory reset using a different disk, and then the full disks again? Have the problem, the boot process at 99% hangs and the NAS after 5 hours still boots. Furthermore, with booted NAS the reaching of the Adminpage is not possible, which is probably due to a faulty deinstallation of an APP under a previous firmware. The firmware 6.7.0 T180 is currently installed.

Greetings

[vandermerwe · Accepted solution]

You'll need to make a backup if you can access the data. 

Then of course you can do your factory reset.  

Did you try an OS reinstall?

[jak0lantash]

The configuration is stored on the disk(s). So doing a Factory Default on a temporary disk is useless. If you try to boot in Read-Only mode via the Boot Menu, is your NAS reachable?

[eierauge]

Yes, the NAS is reachable in Read Only Mode, but not the Adminpage. Boot complete.

In Normal Mode boot stops at 99% at fvapp-plexmedias.

Greetings

[vandermerwe · Accepted solution]

You'll need to make a backup if you can access the data. 

Then of course you can do your factory reset.  

Did you try an OS reinstall?

[eierauge]

Hi,
I have unfortunately not the possibility to secure 6TB of data. OS reinstall I have already done and also usb recovery. This was all without effect.

[eierauge]

Have Nobody a Solution?

[jak0lantash]

Without looking at the logs or at the machine directly, there isn't much that people can do to help you.

If you can extract the logs from RAIDar, then let me know and I can tell you where to look for clues.

As you're running the beta F/W, maybe you should ask in the Beta subforum, which is where the devs are looking more at the posts, or maybe a moderator can move this thread to that section...

[eierauge]

Hi, i can extract the logs.

 The Problems are also with Stable 6.6.1

[mdgm-ntgr]

Can you send the logs in (see the Sending Logs link in my sig)?

[eierauge]

 Hi mdgm,

the Logs is send.

Greetings

[jak0lantash]

---

@eierauge wrote:

 The Problems are also with Stable 6.6.1

---

How do you know?

Did you upgrade the firmware after the issue showed?

Did you downgrade the firmware? If so, how did you do it without the GUI?

[eierauge]

Yes, I have the firmware updated after the error "Adminpage not reachable".
With the firmware 6.7.0 T180 came then also still the bootproblem to it. Starting the NAS is only possible as ReadOnly. I have sent my logs to mdgm.
Greetings

[mdgm-ntgr]

I understand you've decided to do a factory reset (wipes all data, settings, everything).

[eierauge]

Yes, it was the best option. We talk about  that at last Saturday over pn. The Problems are to many.

Greeting