× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Re: RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

ghoyle
Aspirant

RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

I just upgraded my RN104 to 6.4.0 Beta 2 and now, every time I try to write to the drive, I'll get a few 100Mb in to the transfer and then the unit just hangs.  Reading data is perfectly OK and I can transfer Gbs off without an issue.  However, writing causes a definite hiccup in response which you can see through even a continuous ping to the device:

 

Hang 1 occurs at the point of the 263ms response:

 

Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time=263ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64

 

Hang 2 occurs at the 154ms response:


Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time=154ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64
Reply from 192.168.0.76: bytes=32 time<1ms TTL=64

 

Unfortunately, it seems I'm stuck now as I can't apparently go back to the old firmware and this one basically leaves the unit useless.

 

Any suggestions?

Message 1 of 6
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

Please send in your logs (see the Sending Logs link in my sig).

Message 2 of 6
ibuyufo
Star

Re: RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

I am transferring a 25gb file to the RN104 with the Beta 2 firmware while running a constant ping during the transfer and I don't see it happening in my unit.  All the time values are <1ms.  

Message 3 of 6
ghoyle
Aspirant

Re: RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

Hi mdgm, logs have been emailed as per your signature link.

 

For info, I'm running a scrub on the drives and that has managed to get 18% through so far without stopping so it can definitely cope with that kind of stress.

 

Thanks!

ghoyle

Message 4 of 6
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

This problem is not caused by the update.

 

You have a data volume which is practically fully allocated.

 

You should get volume usage back down to 80-85% then run a balance.

Message 5 of 6
ghoyle
Aspirant

Re: RN104 hangs whilst writing after upgrade to 6.4.0 Beta 2

Thanks mdgm,

Just a bad coincidence that this happened at the same time as the firmware upgrade I guess.

 

Maybe it could just stop copying if it fals in to this state instead of stop responding though?  🙂

 

I'll move some stuff off and then balance as suggested.

 

Cheers!

ghoyle

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 5280 views
  • 0 kudos
  • 3 in conversation
Announcements