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RN104 stuck on Booting after firmware upgrade

ibuyufo
Star

RN104 stuck on Booting after firmware upgrade

It finally happened to me.  I tried to upgrade to the latest beta firmware and it looked like it was going fine until the 2nd reboot.  Now it's stuck in Booting.  I've read that there's a way to recover the readynas via USB key with firmware copied into it?  How do I get my hands on the instructions?

Message 1 of 16

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 stuck on Booting after firmware upgrade

It turns out that USB Boot Recovery resolved this.

View solution in original post

Message 5 of 16

All Replies
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 stuck on Booting after firmware upgrade

Sent you a PM.

I don't think USB Boot Recovery is the answer here and we would like to have a remote look at your system to confirm.

Message 2 of 16
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 stuck on Booting after firmware upgrade

The other thing I would like to ask if if you have any peripherals connected to your NAS e.g. a USB hard disk, a UPS connected via USB etc.?

Message 3 of 16
ibuyufo
Star

Re: RN104 stuck on Booting after firmware upgrade

Hi mdgm,

 

I replied to your PM and no other devices are connected to the USB ports.

Message 4 of 16
mdgm-ntgr
NETGEAR Employee Retired

Re: RN104 stuck on Booting after firmware upgrade

It turns out that USB Boot Recovery resolved this.

Message 5 of 16
ibuyufo
Star

Re: RN104 stuck on Booting after firmware upgrade

Yep, thank you so much for the great support!

Message 6 of 16
Tutenstein
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

Hi All,

Okay so I am stuck on booting issue right now too. How do I do a USB recovery?

I have tried rebooting couple times but each time it stops at BOOTING screen.

 

Thanks

Slav

Message 7 of 16
SR-42
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

Now I am also in the family ...

Brand new RN104 (just unpacked) - starting with firmware upgrade as recommended by the installation process.

Now I only receive the message "booting ..." on the LCD ...

What should / can I do?

Message 8 of 16
Llewro
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

I fear I've got the same problem here.

 

My ReadyNAS 104 is about one year old. I accept a firmware upgrade yesterday, but since then, I'm stuck with "booting..." on the LCD panel, and no answer from the power button.

 

What should I do ?

 

Thanks by advance.

Message 9 of 16
ibuyufo
Star

Re: RN104 stuck on Booting after firmware upgrade

I think you guys need to contact mdgm as he has instructions to do the stuck on booting recovery if all else has failed to fix the issue.

Message 10 of 16
StephenB
Guru

Re: RN104 stuck on Booting after firmware upgrade


@ibuyufo wrote:

I think you guys need to contact mdgm as he has instructions to do the stuck on booting recovery if all else has failed to fix the issue.


Actually USB recovery instructions were recently posted here by kohdee.  See https://community.netgear.com/t5/Using-your-ReadyNAS/RN104-Stuck-quot-Booting-quot-after-automatic-6...

 

Though of course you can also contact support.

Message 11 of 16
elfworks
Tutor

Re: RN104 stuck on Booting after firmware upgrade

This worked for me and my RN104: (Click title for link.)

In the event of a firmware upgrade failure, your ReadyNAS may be unable to boot.

Generally, this happens because the new ReadyNAS firmware was not fully written to the chassis caused by something extraneous. When the chassis reboots, it might proceed with trying to upgrade the firmware but fail. The unit may not be bootable from this point. The resolution to this is using the USB Recovery tool to reflash firmware on the ReadyNAS chassis.

 

Message 12 of 16
XAffi
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

Hi Guys.

I had also some trouble with the upgrade see here:

https://community.netgear.com/t5/Using-your-ReadyNAS/RN104-upgrade-to-6-4-0-how-long-does-it-take/td...

 

Without useful information I tried now also the USB recovery (with image 6.4.0) and in the beginning it looks fine. I had also some minutes ssh access, but suddenly it stopped working. LCD off no access through any tool (web, ssh, RAIDar)... For me it seems USBrecovery might not (!) help in every case. Is it possibele to do the USB recovery with image 6.2.5 (where acn I get this image) and maybe skip 6.4.0 as it is failty at my setup?

THXs. Norbert

Message 13 of 16
XAffi
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

Maybe on useful (?) information. As I was not able to get the logs, I was at least able to start "top" and here you can see when it freezes... seems some uncompression was or maybe still is ongoing...

 

top - 20:55:15 up 7 min, 1 user, load average: 10.13, 8.17, 3.98
Tasks: 191 total, 3 running, 188 sleeping, 0 stopped, 0 zombie
%Cpu(s): 29.1 us, 27.8 sy, 40.6 ni, 0.0 id, 0.0 wa, 0.0 hi, 2.5 si, 0.0 st
KiB Mem: 508804 total, 471164 used, 37640 free, 176 buffers
KiB Swap: 523708 total, 1500 used, 522208 free, 87252 cached

Message from syslogd@Nas104-Serv at Oct 10 20:54:03 ...TIME+ COMMAND
5547 root 25 5 10904 6416 2636 R 26.5 1.3 0:24.52 bzip2
4489 root 30 10 141m 112m 2816 R 12.0 22.7 0:18.70 ctscand
2883 media 20 0 56404 8680 4540 S 11.7 1.7 0:45.57 forked-daapd
4247 root 20 0 34868 4552 3808 S 7.9 0.9 0:10.00 snapperd
2754 root 20 0 0 0 0 D 4.1 0.0 1:20.88 kworker/u2:6
13 root 20 0 0 0 0 S 3.8 0.0 0:02.07 kworker/u2:1
406 root 20 0 0 0 0 S 2.5 0.0 0:04.02 kswapd0
1118 root 20 0 0 0 0 S 2.5 0.0 0:03.71 kworker/u2:5
2803 messageb 20 0 4108 2424 1964 S 1.9 0.5 0:02.86 dbus-daemon
3523 root 19 -1 188m 28m 3492 S 1.9 5.6 0:29.72 readynasd
6560 root 20 0 51104 4072 3392 S 1.9 0.8 0:00.06 rsyslogd
1440 root 0 -20 0 0 0 S 0.9 0.0 0:06.56 kworker/0:1H
4627 root 20 0 49744 10m 5404 D 0.9 2.2 0:01.81 apache2
5148 root 20 0 5540 2376 1952 R 0.9 0.5 0:01.49 top
1 root 20 0 7820 5428 2240 S 0.6 1.1 0:07.09 systemd
6600 root 19 -1 9788 4564 4228 D 0.6 0.9 0:00.02 snapper
3 root 20 0 0 0 0 S 0.3 0.0 0:00.77 ksoftirqd/0
7 root 20 0 0 0 0 S 0.3 0.0 0:01.29 rcu_sched
1295 root 20 0 0 0 0 S 0.3 0.0 0:00.25 kworker/0:3
2861 root 20 0 95044 2920 1828 S 0.3 0.6 0:02.07 leafp2p
2902 root 20 0 15544 2020 1640 S 0.3 0.4 0:00.21 netatalk
3317 root 20 0 28624 3540 2100 S 0.3 0.7 0:00.33 smbd

Message 14 of 16
Llewro
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

Well, after trying several USB sticks and different firmwares (6.4.0, then 6.2.5, then 6.2.0) the USB recovery trick bring my ReadyNAS 104 back to "life" with 6.2.0 firmware.

 

Thank you very much for all the help and for the tool. 🙂

Message 15 of 16
XAffi
Aspirant

Re: RN104 stuck on Booting after firmware upgrade

USB recovery was not successful - started factory reset :-(.

Message 16 of 16
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