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RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Michael_Oz
Luminary

RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

I upgraded to Beta T169 yesterday.

Today when I went to check the logs, the Admin page had an error, couldn't connect.

RAIDar didn't see it.

I went to look, the LED screen had "out of memory+2f9", buttons were not rersponding.

 

I did a hard reboot (hold down the front power button).

It came up, I get the admin page up, RAIDar saw it.

Logs page said 'no logs', then Admin page disconnected, RAIDar lost it.

Front panel display is blank, button backlight lights up briefly, but nothing on display.

Drive lights are flashing.

PC cannot access shares.

 

??

Model: RN31600|ReadyNAS 300 Series 6- Bay
Message 1 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Is it any different if you boot into volume read-only mode?

 

Which services are you running?

Which apps do you have installed?

Message 2 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

It did not respond to the 3 power button press, soft power down.

Did a hard power down, intending to boot read only.

Disconnected USB Drive, ESATA drive. Front USB stick still there w encryption keys.

Got to boot menu.

Display was not responding to key presses, backlight comes on but 'boot menu' display does not change.

Hard power down, tried again, ditto.

Hard power down, normal boot. Came up.

 

Managed to download logs via RAIDar, discussed below.

Admin page worked for a while, things looked normal, then lost contact and disappeared from RAIDar.

Seems a few minutes is all I get.

 

Logs.

Nothing in system.log prior to todays first reboot. (disk spindown memory logs gone presumably)

 

Tried 3xpower button again, presses a few more times, display woke up.

Display works but is exteeeeemly slugish.

Managed to get soft power down started, display took minutes to change. Still sitting on 'Shutting down, goodbye'.

(changes in beta re LCD control?)

It sent the 'shutting down' email, I'll give it a long time to hopefully finish.

Message 3 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

@mdgm-ntgrmy 2nd post war written before I saw your post.

 

From recollection:

Services SMB, HTTP, HTTPS, SSH (not responding), DNLA (but I don't use it)

Apps. None.

 

Volume read-only, see my 2nd post, boot menu not responsive.

Message 4 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Checked how the shutdown was going.

Display shows "bfq_lookup_next_entity+eb", no response to buttons.

Drive lights not flashing.

Hard power down. Restart.

The % loaded on Encryption Key pauses for a long time (slugish display?)

Got logs.

 

Is this many apache's normal?

 

========

Mar 03 13:55:49 ME-NAS-316A kernel: [ pid ]   uid  tgid total_vm      rss nr_ptes nr_pmds swapents oom_score_adj name
Mar 03 13:55:49 ME-NAS-316A kernel: [ 1460]     0  1460     9999        0      23       3      204         -1000 systemd-udevd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2981]     0  2981     1602        0       8       3       36             0 raidard
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2982]     0  2982     1586        0       9       3       39             0 wsdd2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2983]     0  2983     1068        0       7       3       51             0 noflushd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2984]     0  2984     9399        6      23       3      113             0 systemd-logind
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2986]    83  2986    10136        0      25       3      146          -900 dbus-daemon
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2989]     0  2989     5899        0      17       3       75             0 connmand
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2990]     0  2990     6916        0      15       3       67             0 mdcsrepaird
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2991]    84  2991     8056        1      21       3       79             0 avahi-daemon
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2992]     0  2992    10103        0      25       3       86             0 dbus-daemon
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2993]     0  2993     3884        1      14       3       97             0 mdadm
Mar 03 13:55:49 ME-NAS-316A kernel: [ 2995]     0  2995     8153        0      20       3       82             0 cron
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3027]    84  3027     8027        0      20       3       63             0 avahi-daemon
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3033]     0  3033    13798        1      32       3      167         -1000 sshd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3034]     0  3034     4881        1      12       3       37             0 agetty
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3035]     0  3035     4836        1      14       3       38             0 agetty
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3079]     0  3079    56890       12     107       3      445             0 nmbd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3135]     0  3135    81845        0     150       3      694             0 smbd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3137]     0  3137    79697        0     143       3      658             0 smbd-notifyd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3138]     0  3138    79699        0     141       3      676             0 cleanupd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3140]     0  3140    71149        0     113       4     2147             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3148]     0  3148   583642       14     186       6    11847         -1000 readynasd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3323]    85  3323     7962       91      16       3       91             0 usbhid-ups
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3326]    85  3326     4238        0      13       3       72             0 upsd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3331]     0  3331     4236        1      15       3       45             0 upsmon
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3332]    85  3332     4236        0      15       3       51             0 upsmon
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3633]     0  3633    32476        0      29       3      119             0 fvbackup-q
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3897]     0  3897    12411      303      26       3      356             0 proftpd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3898]     0  3898     1054        0       8       3       35             0 apache_log
Mar 03 13:55:49 ME-NAS-316A kernel: [ 3899]     0  3899    73784       14     106       4     2142             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 4678]     0  4678    85720        0     159       3      756             0 smbd
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5894]    98  5894    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5906]    98  5906    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5908]    98  5908    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5909]    98  5909    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5911]    98  5911    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5914]    98  5914    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5916]    98  5916    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5923]    98  5923    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5926]    98  5926    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5927]    98  5927    71169        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5930]    98  5930    71169        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5940]    98  5940    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5942]    98  5942    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5943]    98  5943    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5944]    98  5944    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5947]    98  5947    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5949]    98  5949    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5951]    98  5951    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5952]    98  5952    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5953]    98  5953    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5959]    98  5959    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5966]    98  5966    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5970]    98  5970    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5976]    98  5976    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5980]    98  5980    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5981]    98  5981    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5982]    98  5982    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5983]    98  5983    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5984]    98  5984    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5985]    98  5985    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5987]    98  5987    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5989]    98  5989    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5995]    98  5995    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5997]    98  5997    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5998]    98  5998    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 5999]    98  5999    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6000]    98  6000    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6010]    98  6010    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6013]    98  6013    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6019]    98  6019    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6020]    98  6020    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6021]    98  6021    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6022]    98  6022    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6023]    98  6023    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6026]    98  6026    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6027]    98  6027    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6028]    98  6028    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6033]    98  6033    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6034]    98  6034    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6035]    98  6035    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6038]    98  6038    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6046]    98  6046    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6048]    98  6048    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6049]    98  6049    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6054]    98  6054    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6057]    98  6057    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6058]    98  6058    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6059]    98  6059    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6060]    98  6060    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6061]    98  6061    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6063]    98  6063    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6064]    98  6064    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6065]    98  6065    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6072]    98  6072    71167        0      99       4     2163             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6085]    98  6085    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6091]    98  6091    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6092]    98  6092    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6093]    98  6093    71169        0      99       4     2162             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6094]    98  6094    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6095]    98  6095    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6101]    98  6101    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6102]    98  6102    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6103]    98  6103    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6106]    98  6106    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6108]    98  6108    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6109]    98  6109    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6110]    98  6110    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6111]    98  6111    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6132]    98  6132    71169        0      99       4     2163             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6133]    98  6133    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6164]    98  6164    71169        0      99       4     2162             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6202]    98  6202    71167        0      99       4     2163             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6235]    98  6235    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6248]    98  6248    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6257]    98  6257    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6397]    98  6397    71167        0      99       4     2165             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6400]    98  6400    71167        0      99       4     2163             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6419]    98  6419    71167        0      99       4     2162             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6437]    98  6437    71167        0      99       4     2163             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6441]    98  6441    71167        0      99       4     2165             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6472]    98  6472    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6473]    98  6473    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6485]    98  6485    71167        1      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6486]    98  6486    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6506]    98  6506    71167        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6507]    98  6507    71167        0      99       4     2160             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6520]    98  6520    71169        0      99       4     2164             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6537]     0  6537    11427        4      23       3      109             0 systemd-journal
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6551]    98  6551    71167        0      99       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6552]    98  6552    71167        0      98       4     2161             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6556]    98  6556    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6559]    98  6559    71167        0      99       4     2165             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6563]    98  6563    71167        0      99       4     2159             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6564]    98  6564    71167        0      98       4     2162             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6568]    98  6568    71167       19      98       4     2138             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6569]    98  6569    71167       20      98       4     2137             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6570]    98  6570    71157        0      97       4     2148             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6571]    98  6571    71157        0      97       4     2144             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6572]     0  6572     9913       87      22       3       54         -1000 rrd-tool
Mar 03 13:55:49 ME-NAS-316A kernel: [ 6573]    98  6573    71157        0      97       4     2146             0 apache2
Mar 03 13:55:49 ME-NAS-316A kernel: Out of memory: Kill process 6397 (apache2) score 2 or sacrifice child

========

Obvious why admin page is not responding.

 

ATM SSH is working, but I'm not a linux guy.

 

Message 5 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Can you send in the logs zip you downloaded (see the Sending Logs link in my sig)?

Message 6 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

@mdgm-ntgr  Logs sent.

Message 7 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

There is a problem updating packages on your system. Please try the fix in T172

Message 8 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

After frontview F/W update, the frontview reboot didn't work, it kept comming back and saying 'update complete reboot', I did restart via frontview power icon, that didn't work either.

So I had to hard boot.

 

Came back,

Booting...

Updating F/W

...

Booting...

Sat at 99% Encryption Keys for very many minutes, with RAIDar showing 'system starting up'

Eventually came up.

Admin page was initially working, then offline. Worked enough to show the new F/W level.

RAIDar shows healthy(initially, later it disappears), but hangs when trying to download logs.

Shares not working.

Display show name & IP, buttons unresponsive.

 

SSH working, slowly.

Is it OK to do 'shutdown -r' from SSH?

 

Message 9 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

 

 Please check your PM inbox.

 

Message 10 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

 

 I think Secure Diagnostic Mode is running??

 

I agree to the remote access policy.

 

Message 11 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

I just lost access. What happened?

Message 12 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Summary for others/history.

 

I was AFK, when I looked my ssh had died too.

Rebooted, came up.

mdgm ased for tech support mode via boot menu.

Got to boot menu, touchpad buttons do nothing except light the backlight, unable to go to tech support mode. Told mdgm.

Rebooted.

Came up, RAIDar says still in support mode. (SSH access not working, presumably due to support mode)

Admin page works for a short while after reboot, 'support mode' box is NOT ticked, so how do I turn it off?

Left it that way.

AFK, came back display 'out of memory+2f9'

 

Almost 9pm, will keep an eye out for messages for a bit, but baring that will try again tommorrow...

Message 13 of 46
Retired_Member
Not applicable

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

If antivirus service is running, please disable it. Then reboot.

Message 14 of 46
Skywalker
NETGEAR Expert

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Try disabling quotas on your volume (System -> Volumes -> Gear icon on the volume -> Settings).

Message 15 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Back on deck.

Update.

@mdgm-ntgr  set it to get in technical support mode. Rebooted, been in tech support mode.

Last PM ' running a fragmentation check. It's looking stable in tech support mode.' - cross-fingers...

 

@Retired_Member  not running antivirus.

@Skywalker  IIRC not using quotas.

 

Message 16 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Quotas are enabled at the volume level by default even if you haven't set a quota for any share on your system.

Message 17 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

Update.

Beta 3 T180 was installed and quotas disabled.

NAS is running, with minor issues, touch buttons don't work, usage info not available in frontview (due to quotas off).

Installed PHPSysInfo to get usage info.

 

Noticed a far larger number of processes since I remember last time i used it, is that normal?

 

Command Process ID Parent ID Memory Usage
/sbin/init 1 0 0%
proftpd: (accepting connections) 810 1 0%
/lib/systemd/systemd-journald 1442 1 0%
/lib/systemd/systemd-udevd 1460 1 0%
/usr/sbin/raidard -S 2982 1 0%
/lib/systemd/systemd-logind 2984 1 0%
/usr/bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation 2985 1 0%
/usr/sbin/connmand -n -r 2987 1 0%
avahi-daemon: running [ME-NAS-316A.local] 2988 1 0%
avahi-daemon: chroot helper 2991 2988 0%
/usr/sbin/cron -f 2989 1 0%
/usr/sbin/mdcsrepaird -v 2990 1 0%
/sbin/mdadm -F -s -y -p /frontview/bin/md_event 2992 1 0%
/usr/sbin/wsdd2 2994 1 0%
/usr/sbin/sshd -D 3030 1 0%
/sbin/agetty --noclear tty1 linux 3036 1 0%
/sbin/agetty --keep-baud 115200 38400 9600 ttyS0 vt220 3037 1 0%
/usr/sbin/nmbd 3073 1 0%
/usr/sbin/smbd 3136 1 0%
/usr/sbin/readynasd -v 3 -t 3149 1 3%
/lib/nut/usbhid-ups -a UPS 3281 1 0%
/lib/nut/upsd 3284 1 0%
/lib/nut/upsmon 3289 1 0%
/frontview/bin/fvbackup-q 3554 1 0%
btrfs scrub start /N316AR6 28110 1 0%
/usr/sbin/apache2 -k start 31767 1 1%
/usr/sbin/apache2 -k start 4007 31767 0%
/usr/sbin/apache2 -k start 4023 31767 0%
/usr/sbin/apache2 -k start 4025 31767 0%
/usr/sbin/apache2 -k start 4034 31767 0%
/usr/sbin/apache2 -k start 4035 31767 0%
[apache2] <defunct> 4059 31767 0%
/usr/sbin/apache2 -k start 4060 31767 0%
sh -c /usr/sbin/smartctl --all /dev/sda 4114 4060 0%
/usr/sbin/smartctl --all /dev/sda 4115 4114 0%
/usr/sbin/apache2 -k start 4061 31767 0%
/usr/sbin/apache2 -k start 4062 31767 0%
/usr/sbin/apache2 -k start 4063 31767 0%
/usr/sbin/apache2 -k start 4064 31767 0%
/usr/sbin/apache2 -k start 4065 31767 0%
/usr/sbin/apache2 -k start 4066 31767 0%
apache_log 31768 31767 0%
/usr/sbin/apache2 -k start 31769 31767 0%
/usr/sbin/apache2 -k start 31770 31767 0%
/usr/sbin/apache2 -k start 31771 31767 0%
/usr/sbin/apache2 -k start 31772 31767 0%
sh -c /bin/ps axo pid,ppid,pmem,args 4138 31772 0%
/bin/ps axo pid,ppid,pmem,args 4139 4138 0%
/usr/sbin/apache2 -k start 31773 31767 0%
/frontview/lib/dbbroker.cgi 3937 31773 0%
/usr/sbin/apache2 -k start 31774 31767 0%
/usr/sbin/apache2 -k start 31849 31767 0%
/usr/sbin/apache2 -k start 31857 31767 0%
sh -c /usr/bin/who 4120 31857 0%
sh -c /usr/bin/who 4121 4120 0%
/usr/sbin/apache2 -k start 32536 31767 0%
[kthreadd] 2 0 0%
[ksoftirqd/0] 3 2 0%
[kworker/0:0H] 5 2 0%
[rcu_sched] 7 2 0%
[rcu_bh] 8 2 0%
[migration/0] 9 2 0%
[watchdog/0] 10 2 0%
[watchdog/1] 11 2 0%
[migration/1] 12 2 0%
[ksoftirqd/1] 13 2 0%
[kworker/1:0H] 15 2 0%
[watchdog/2] 16 2 0%
[migration/2] 17 2 0%
[ksoftirqd/2] 18 2 0%
[kworker/2:0H] 20 2 0%
[watchdog/3] 21 2 0%
[migration/3] 22 2 0%
[ksoftirqd/3] 23 2 0%
[kworker/3:0H] 25 2 0%
[kdevtmpfs] 26 2 0%
[netns] 27 2 0%
[perf] 30 2 0%
[khungtaskd] 389 2 0%
[writeback] 390 2 0%
[crypto] 392 2 0%
[bioset] 393 2 0%
[kblockd] 395 2 0%
[md] 536 2 0%
[rpciod] 638 2 0%
[kswapd0] 666 2 0%
[vmstat] 667 2 0%
[bioset] 713 2 0%
[fsnotify_mark] 744 2 0%
[nfsiod] 757 2 0%
[cifsiod] 763 2 0%
[jbd2/sdh2-8] 778 2 0%
[ext4-rsv-conver] 779 2 0%
[kthrotld] 790 2 0%
[acpi_thermal_pm] 806 2 0%
[bioset] 827 2 0%
[bioset] 830 2 0%
[bioset] 833 2 0%
[bioset] 836 2 0%
[bioset] 839 2 0%
[bioset] 842 2 0%
[bioset] 845 2 0%
[bioset] 848 2 0%
[nvme] 867 2 0%
[scsi_eh_0] 896 2 0%
[scsi_tmf_0] 898 2 0%
[scsi_eh_1] 901 2 0%
[scsi_tmf_1] 902 2 0%
[scsi_eh_2] 905 2 0%
[scsi_tmf_2] 906 2 0%
[scsi_eh_3] 909 2 0%
[scsi_tmf_3] 910 2 0%
[scsi_eh_4] 913 2 0%
[scsi_tmf_4] 914 2 0%
[scsi_eh_5] 917 2 0%
[scsi_tmf_5] 918 2 0%
[scsi_eh_6] 922 2 0%
[scsi_tmf_6] 924 2 0%
[scsi_eh_7] 926 2 0%
[scsi_tmf_7] 928 2 0%
[target_completi] 940 2 0%
[tmr-rd_mcp] 942 2 0%
[xcopy_wq] 944 2 0%
[ixgbe] 962 2 0%
[i40e] 964 2 0%
[bnx2x] 965 2 0%
[bnx2x_iov] 967 2 0%
[raid5wq] 1018 2 0%
[dm_bufio_cache] 1022 2 0%
[ipv6_addrconf] 1034 2 0%
[bioset] 1067 2 0%
[deferwq] 1072 2 0%
[bioset] 1080 2 0%
[bioset] 1110 2 0%
[bioset] 1132 2 0%
[bioset] 1148 2 0%
[bioset] 1163 2 0%
[bioset] 1178 2 0%
[kworker/0:1H] 1349 2 0%
[bioset] 1350 2 0%
[bioset] 1355 2 0%
[md0_raid1] 1356 2 0%
[bioset] 1360 2 0%
[bioset] 1365 2 0%
[md1_raid6] 1367 2 0%
[btrfs-worker] 1371 2 0%
[btrfs-worker-hi] 1373 2 0%
[btrfs-delalloc] 1374 2 0%
[btrfs-flush_del] 1375 2 0%
[btrfs-cache] 1376 2 0%
[btrfs-submit] 1377 2 0%
[btrfs-fixup] 1378 2 0%
[btrfs-endio] 1379 2 0%
[btrfs-endio-met] 1380 2 0%
[btrfs-endio-met] 1381 2 0%
[btrfs-endio-rai] 1382 2 0%
[btrfs-endio-rep] 1383 2 0%
[btrfs-rmw] 1384 2 0%
[btrfs-endio-wri] 1385 2 0%
[btrfs-freespace] 1386 2 0%
[btrfs-delayed-m] 1387 2 0%
[btrfs-readahead] 1388 2 0%
[btrfs-qgroup-re] 1389 2 0%
[btrfs-extent-re] 1390 2 0%
[btrfs-cleaner] 1391 2 0%
[btrfs-transacti] 1392 2 0%
[kworker/1:1H] 1408 2 0%
[kworker/2:1H] 1412 2 0%
[kworker/3:1H] 1425 2 0%
[bioset] 1468 2 0%
[kworker/u8:8] 1469 2 0%
[bioset] 1487 2 0%
[md127_raid6] 1488 2 0%
[kworker/u9:2] 1703 2 0%
[kworker/2:4] 1807 2 0%
[kworker/1:1] 1875 2 0%
[kworker/1:3] 2072 2 0%
[kworker/0:1] 2546 2 0%
[kworker/u8:6] 2686 2 0%
[kworker/1:0] 2814 2 0%
[kworker/3:2] 2846 2 0%
[kdmflush] 2908 2 0%
[bioset] 2921 2 0%
[kcryptd_io] 2922 2 0%
[kcryptd] 2923 2 0%
[dmcrypt_write] 2924 2 0%
[bioset] 2926 2 0%
[btrfs-worker] 2942 2 0%
[btrfs-worker-hi] 2943 2 0%
[btrfs-delalloc] 2944 2 0%
[btrfs-flush_del] 2945 2 0%
[btrfs-cache] 2947 2 0%
[btrfs-submit] 2948 2 0%
[btrfs-fixup] 2949 2 0%
[btrfs-endio] 2950 2 0%
[btrfs-endio-met] 2951 2 0%
[btrfs-endio-met] 2952 2 0%
[btrfs-endio-rai] 2953 2 0%
[btrfs-endio-rep] 2954 2 0%
[btrfs-rmw] 2955 2 0%
[btrfs-endio-wri] 2956 2 0%
[btrfs-freespace] 2957 2 0%
[btrfs-delayed-m] 2958 2 0%
[btrfs-readahead] 2959 2 0%
[btrfs-qgroup-re] 2960 2 0%
[btrfs-extent-re] 2961 2 0%
[btrfs-cleaner] 2965 2 0%
[btrfs-transacti] 2966 2 0%
[kworker/2:0] 3002 2 0%
[kworker/1:2] 3499 2 0%
[kworker/2:1] 3644 2 0%
[kworker/0:3] 3675 2 0%
[kworker/3:0] 3676 2 0%
[kworker/3:1] 3677 2 0%
[kworker/u9:3] 3693 2 0%
[kworker/1:4] 3978 2 0%
[kworker/0:0] 24940 2 0%
[kworker/u9:1] 27159 2 0%
[kworker/u8:3] 27228 2 0%
[kworker/u8:5] 27895 2 0%
[kworker/u8:9] 27911 2 0%
[kworker/u8:10] 27913 2 0%
[kworker/u8:17] 27923 2 0%
[md127_resync] 28108 2 0%
[kworker/2:2] 29576 2 0%
[kworker/u8:4] 30141 2 0%
[kworker/u8:1] 31307 2 0%
[kworker/3:4] 31491 2 0%
[kworker/u8:7] 31676 2 0%
[kworker/u8:11] 31844 2 0%
[kworker/0:2] 32051 2 0%
[scsi_eh_10] 32299 2 0%
[scsi_tmf_10] 32300 2 0%
[usb-storage] 32301 2 0%
[bioset] 32469 2 0%
[kworker/u9:0] 32545 2 0%
[ufsd_sdg1] 32556 2 0%
[kworker/u8:0] 32687 2 0%

Message 18 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

@mdgm-ntgr

 

I just emailed logs (under disc spindown subject) in case anyone is interested in T180 logs.

 

Appart from the button issue, is my NAS supposedly in a normal (but beta) state?

 

There have been a couple of strange things, I'm wondering if I should report them as beta issues, or whether my setup is just a bit flakey ATM.

 

Message 19 of 46
mdgm-ntgr
NETGEAR Employee Retired

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

I think there's a fix for the touch button issue coming in the next build.

Message 20 of 46
Skywalker
NETGEAR Expert

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

@Michael_Oz, can you try enabling quotas on Beta 4?  Please let us know if you have any issues afterward.

Message 21 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD


@Skywalker wrote:

@Michael_Oz, can you try enabling quotas on Beta 4?  Please let us know if you have any issues afterward.


@Skywalker  updated. Yet to enable quotas, will give it a day. Touch buttons fixed.

Message 22 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

@SkywalkerEnabled quotas, it's still 'calculating' (~90min in) but doesn't appear to be gobbling memory. Tho the original hang took more than a few hours.

Message 23 of 46
Michael_Oz
Luminary

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

@Skywalker  finished calculating. Logs sent.

 

I'm off to pray to St.Patrick... 😉

 

 

Message 24 of 46
Skywalker
NETGEAR Expert

Re: RN316 - OS 6.7.0 Beta hang - Out of Memory+2f9 on LCD

It's all looking healthy from what I can see.  That leads me to believe there were some broken quota record trees that caused the issue, and rescanning the quotas fixed it.

Message 25 of 46
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