× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Re: USB-drive not detected on RN Ultra2+

uffgnu14
Luminary

USB-drive not detected on RN Ultra2+

ReadyNAS Ultra 2 Plus
OS 6.4.0-T112 (Beta 2)
 
USB3-drive is not detected when connected to the front USB3-port.
I didn't tried the back USB2-ports.
Message 1 of 8

Accepted Solutions
Skywalker
NETGEAR Expert

Re: USB-drive not detected on RN Ultra2+

Message 7 of 8

All Replies
JennC
NETGEAR Employee Retired

Re: USB-drive not detected on RN Ultra2+

Hello uffgnu14,

 

What's the file system format of the USB disk?

 

Reagrds,

Message 2 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: USB-drive not detected on RN Ultra2+

Also was this disk detected on this port on previous firmware?

Message 3 of 8
llemoine
Aspirant

Re: USB-drive not detected on RN Ultra2+

deleted : posted twice

Message 4 of 8
llemoine
Aspirant

Re: USB-drive not detected on RN Ultra2+

Hello, 

 

same problem for me (Ultra 2)

disk was seen and worked before 6.4.0-T112 (on 6.2.4)

external disk is : WD passport 2TB formatted as ext4

 

after unplug / replug on front USB 3 : some data appear in journalctl but nothing on admin Gui nor in mount points

 

Aug 30 15:39:54 Grosnas kernel: usb 7-1: new SuperSpeed USB device number 3 using xhci_hcd
Aug 30 15:39:54 Grosnas kernel: usb-storage 7-1:1.0: USB Mass Storage device detected
Aug 30 15:39:54 Grosnas kernel: scsi host6: usb-storage 7-1:1.0
Aug 30 15:39:55 Grosnas kernel: scsi 6:0:0:0: Direct-Access WD My Passport 0748 1022 PQ: 0 ANSI: 6
Aug 30 15:39:55 Grosnas kernel: scsi 6:0:0:1: Enclosure WD SES Device 1022 PQ: 0 ANSI: 6
Aug 30 15:39:55 Grosnas kernel: sd 6:0:0:0: Attached scsi generic sg2 type 0
Aug 30 15:39:55 Grosnas kernel: scsi 6:0:0:1: Attached scsi generic sg3 type 13
Aug 30 15:39:55 Grosnas kernel: sd 6:0:0:0: [sdc] Spinning up disk...
Aug 30 15:40:00 Grosnas kernel: .....ready
Aug 30 15:40:00 Grosnas kernel: sd 6:0:0:0: [sdc] 3906963456 512-byte logical blocks: (2.00 TB/1.81 TiB)
Aug 30 15:40:00 Grosnas kernel: sd 6:0:0:0: [sdc] Write Protect is off
Aug 30 15:40:00 Grosnas kernel: sd 6:0:0:0: [sdc] Mode Sense: 47 00 10 08
Aug 30 15:40:00 Grosnas kernel: sd 6:0:0:0: [sdc] No Caching mode page found
Aug 30 15:40:00 Grosnas kernel: sd 6:0:0:0: [sdc] Assuming drive cache: write through
Aug 30 15:40:00 Grosnas kernel: sdc: sdc1
Aug 30 15:40:00 Grosnas kernel: sd 6:0:0:0: [sdc] Attached SCSI disk

 

Message 5 of 8
uffgnu14
Luminary

Re: USB-drive not detected on RN Ultra2+

Hi,
 
I also tested with the two USB2 back ports with no luck.
 
My USB-drives are formatted with NTFS.
 
The previous used OS 6.3.5, 6.2.4 worked well with my USB-drive.
 
I had this USB-problem with the old 6.3.3 (Beta 7).
 
Regards
Ulf
Message 6 of 8
Skywalker
NETGEAR Expert

Re: USB-drive not detected on RN Ultra2+

Wait for Beta 3.

Message 7 of 8
llemoine
Aspirant

Re: USB-drive not detected on RN Ultra2+

Skywalker, 

I just installed Beta 3 and my external hard-drive is now detected

Need to reboot twice : one time to apply update and anoter time to detect the external hard drive

thanks !

FYI: also needed to reconfigure backup tasks pointing to this device as their status were "destination no longer exists" : not a big problem

Message 8 of 8
Discussion stats
  • 7 replies
  • 5930 views
  • 0 kudos
  • 5 in conversation
Announcements