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Re: readycloud update message even after completing updade

Pr1moboy
Aspirant

readycloud update message even after completing update

Hi My readycloud tells me to update my software to the latest version, and displays a button to commence the update.

 

the install appears too complete and i also get a message saying that it has indeed completed.

 

But the message doesnt dissappear and i cant use readycloud as you need to complete the update, despite already doing so?

 

Please help?

 

regards,

 

si

Message 1 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: readycloud update message even after completing updade

In RAIDar, which firmware is showing as running on the NAS?

Can you try going into the local admin interface and updating the firmware using that?

Message 2 of 11
JennC
NETGEAR Employee Retired

Re: readycloud update message even after completing updade

Hello Pr1moboy,

 

May we also ask if you are getting the same message when you access it on a different web browser?

 

Have you tried clearing the cache?

 

Regards,

Message 3 of 11
Pr1moboy
Aspirant

Re: readycloud update message even after completing updade

hi yes same message in chrome, edge, IE,

 

did you mean browser cache?

 

as im on win 10 cant use the remote acesss program but have the new ready cloud app working but it says - online (VPN disconnected)

 

regards 

 

si

Message 4 of 11
Pr1moboy
Aspirant

Re: readycloud update message even after completing updade

browser cache and everythnig else cleaned, same message upon logging into ready cloud.

 

for the record the nas wen through rebooting after downloading and installing new version. all appers fine. Just cant get past this message in readycloud

Message 5 of 11
Pr1moboy
Aspirant

Re: readycloud update message even after completing updade

hi got RAIDar to work, version 6.1.9

 

thanks

Message 6 of 11
Pr1moboy
Aspirant

Re: readycloud update message even after completing updade

HI ok tried the update form the admin login, it appears as though its not updating for some reason. its stuck on 6.1.9

 

how Do i Resolve this ?

 

thanks

 

Message 7 of 11
JennC
NETGEAR Employee Retired

Re: readycloud update message even after completing updade

Hello Pr1moboy,

 

Can you still map the NAS?

 

Backup the important data/files stored, 6.1.9 is too old, there are a lot of changes on 6.2.0, you need to update to 6.2.0 first.

 

There is a need to factory reset the NAS after updating to 6.2.0. Then once done, update to the latest. I believe ReadyCloud access will not work on lower version than 6.2 anymore that is why you really to update if you want to use the ReadyCloud. It also uses ReadyCloud app no more ReadyNAS Remote.

 

I suggest reading ReadyNAS OS 6.2.0 first.

 

Regards,

Message 8 of 11
Pr1moboy
Aspirant

Re: readycloud update message even after completing updade

Hi OK thanks, 

 

**bleep** ive got 2tb on there to transfer and no drives that size spare. guess ill have to buy one.

 

how do i updage to 6.2.0 before 6.2.5 ?

 

thanks

 

 

Message 9 of 11
JennC
NETGEAR Employee Retired

Re: readycloud update message even after completing updade

Hello Pr1moboy,

 

See http://kb.netgear.com/app/answers/detail/a_id/26042 from here you will be able to download the firmware for the NAS you have.

 

On the bottom you will see How do I locally update the firmware on my ReadyNAS OS 6 storage system? 

 

Do this after you have successfully back up the files.

 

Regards,

Message 10 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: readycloud update message even after completing updade

Pr1moboy I would like to have a remote look at your system before you make any further attempts at doing a firmware update.

I have sent you a PM.

Message 11 of 11
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