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Download of logs fails

bedlam1
Prodigy

Download of logs fails

I hope someone can help with my problem.

I am running a Readynas Pro 4 using 6.5.0.RC3 and a PC using Windows 10 with Avant Browser and Downloader.

When using Readynas Admin/System/Logs and clicking Download Logs the following happens:-

Nothing for about 15 seconds

Avant Downloder then opens inviting me to save a file https://192.168.1.5/dbbroker (IP is my Nas on my local network) which I do

The download always fails giving generic "Server Error Code: 500"

 

I do not know if this a Readynas or Network or PC issue (all other downloads to PC from net work fine)

Please do not ask me to post my logs......I can:t 😞

A bit of a novice but I am happy to SSH into my Readynas if needed.

Please Help !!!!

p.s. Sorry if this is in wrong topic group as I am not flagging it as a problem in OS6 Beta 

 

Model: ReadyNASRNDP4430|ReadyNAS Pro 4
Message 1 of 8

Accepted Solutions
bedlam1
Prodigy

Re: Download of logs fails

After further trial and error I think my problem was down to how my browser handles downloads

Thanks to mdgm for help 

View solution in original post

Message 8 of 8

All Replies
bedlam1
Prodigy

Re: Download of logs fails

Just an update

Whilst researching more I just downloaded RAIDar 6.0t-T14, hit  "Download Logs"..... and down they came

Still have the ReadyNas problem, but can get the logs

How Odd

 

The error seems to be

apache2[3024]: [error] [client 192.168.1.2] Connect rddclient failed, referer: https://192.168.1.5/admin/
May 06 13:16:08 nas_ian apache2[3024]: [error] [client 192.168.1.2] Premature end of script headers: dbbroker.cgi, referer: https://192.168.1.5/admin/

If anyone can help

Message 2 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Download of logs fails

Seeing you have the logs can you send the zip file in to me (see the Sending Logs link in my sig)?

Message 3 of 8
bedlam1
Prodigy

Re: Download of logs fails

Just sent them, thanks

Message 4 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Download of logs fails

I have sent you a PM.

Message 5 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Download of logs fails

Replied to your PM.

Message 6 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Download of logs fails

I have sent you a PM.

Message 7 of 8
bedlam1
Prodigy

Re: Download of logs fails

After further trial and error I think my problem was down to how my browser handles downloads

Thanks to mdgm for help 

Message 8 of 8
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