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Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

rybackisback
Aspirant

ReadyNASOS 6.9.3-RC1 RN516 front display not working

The front display and touchpad stopped working with 6.9.3 RC1

Message 1 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

Can you send in your logs (see the Sending Logs link in my sig)?

Message 2 of 11
rybackisback
Aspirant

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

Logs sent.

Model: RN51600|ReadyNAS 516 6-Bay
Message 3 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

Your system is complaining about not being able to write to the root volume. If you disable the anti-virus service (just for testing) do you still have problems?

Message 4 of 11
rybackisback
Aspirant

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

Which log would indicate that I am having trouble writing to the root volume?

I have now disabled the anti-virus service. Should I resend the logs?

Model: RN51600|ReadyNAS 516 6-Bay
Message 5 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

I saw errors in dmesg.log

 

Have you tried a reboot?

 

You can send a fresh set of logs if you like.

Message 6 of 11
rybackisback
Aspirant

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

logs sent after switching off the antivirus and a reboot.

Model: RN51600|ReadyNAS 516 6-Bay
Message 7 of 11
Iridahonda
Aspirant

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

The display works just fine on my 516 but are you running a custom kernel configuration?  I have seen the problem you describe when the display module is not matched with the kernel build.

Message 8 of 11
OOM-9
NETGEAR Expert

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

Is the front pannel working better after disabling AV and reboot the RN516?

If you were still having issues after that case, can you enable secure diagnostics mode and PM me the 5-digit number?

Message 9 of 11
rybackisback
Aspirant

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

Thanks. It works now. Does that mean I should keep the anitvirus turned off for the front display to work?

Model: RN51600|ReadyNAS 516 6-Bay
Message 10 of 11
OOM-9
NETGEAR Expert

Re: ReadyNASOS 6.9.3-RC1 RN516 front display not working

I would suggest to keep the AV off for now on the beta release. It appears that the front pannel might be a side effort of other possible issues with AV. Example: We have observed some issues with installing apps when AV is enabled.

We are currently working on resolving this issue.

 

Message 11 of 11
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