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Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

ReadyJoe
Aspirant

After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

I am on a Mac OS 10.11.5

 

I have updated the firmware for my ReadyNAS 102 to 6.5.0.

I've signed into ReadyCloud with my Netgear Support account.

I've downloaded and installed the new ReadyCLOUD application

 

On the new ReadyCLOUD page I can not get my device to be discovered.

 

I can sign in and log onto the ReadyCLOUD app but of course it doesn't show any registered devices.

I've tried to toggle the ReadyCLOUD service off and on in the admin screen.

 

Pushing the backup or OK button for 5 seconds on theReadyNAS 102 and clicking the Retry button on the ReadyCLOUD page doesn't discover the device.

 

Prior to the update the ReadyCLOUD application worked OK.

 

How can I resolve this issue?

 

Thanks!

 

 

Model: RN102|ReadyNAS 100 Series
Message 1 of 29

Accepted Solutions
JennC
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Hello ReadyJoe,

 

Logging in to ReadyCloud when you have updated to FW 6.5.0 needs myNetgear account which should be in an email format. Please check on the admin page if the ReadyCloud account is still entered under Cloud and if that is still using the old account, it needs the myNetgear account entered too in an email format.

 

Test first at readycloud.netgear.com before checking on the desktop app.

 

Regards,

JennC
NETGEAR Community Team

View solution in original post

Message 3 of 29

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mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Which firmware did you update from?

Are the serial number and MAC address in the web admin interface the same as what is shown on the label on the rear of the unit?

If you have set a static I.P. on the NAS did you remember to specify DNS Server addresses?

Can you try clearing your web browser cache, closing your web browser then reopening the web admin interface again and try joining ReadyCLOUD again?

Message 2 of 29
JennC
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Hello ReadyJoe,

 

Logging in to ReadyCloud when you have updated to FW 6.5.0 needs myNetgear account which should be in an email format. Please check on the admin page if the ReadyCloud account is still entered under Cloud and if that is still using the old account, it needs the myNetgear account entered too in an email format.

 

Test first at readycloud.netgear.com before checking on the desktop app.

 

Regards,

JennC
NETGEAR Community Team
Message 3 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

I have the same problem. You've removed the username login option on the readycloud client and using my already associated email address gives the error the OP has described. What is a myNetgear account?

Message 4 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

It's OK, i've figured out what the account is but i've lost a day's connection to my NAS as I have to be logged into the admin portal to fix it. Awesome, thanks.

Message 5 of 29
Sparty10
Aspirant

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

I can tell you what just worked for me.

I went to readycloud.netgear.com

Went to manage

It asked for username and password for your IP
admin
password is the default

Then login and it connected and brought me back to the readynas admin page which allowed me to toggle cloud on and login using my new email password combo
Message 6 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Thanks, mate. I'll see what i can do when i get home.

Message 7 of 29
mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

To upgrade to use the new accounts you should follow the instructions in ReadyCLOUD to MyNETGEAR Single Sign-On FAQ

Message 8 of 29
ReadyJoe
Aspirant

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Thanks for all the replies everyone.

 

My issue was resolved by going into the admin screen on the ReadyNAS and checking what email was associated with the ReadyCLOUD. It was a different one than what I was signing into http://readycloud.netgear.com/

 

I clicked the 'Leave' button and then signed into ReadyCLOUD on the admin page again using the correct email address and password.

 

Then the ReadyCLOUD app found the folders and it looks like I'm back in business.

 

I appreciate all the help here.

Message 9 of 29
RyeBread
Tutor

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

hi,

i did the same thing and it worked for me but i cannt login on the windows pc app. it just says "online(vpn Disconnected)"

on local it works but not on the WAN , all green check marks and no thing.. HELP!! 

Message 10 of 29
mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Are you using the latest version of the Windows App?

 

RyeBread, please try to stick to the one thread per issue. There is no need to post in several different threads about the same issue.

Message 11 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Obviously

Message 12 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

OK, so I'm at home now and can access the NAS properly through the webpage on my LAN. If i log into readycloud i can see my NAS but no content whatsoever. I got this also when i tried at work, remotely.
I checked that the account in cloud users was associated with my email and it is.
I left the old readycloud and rejoined using the email login and it seems to work but i won't know for sure until i get to work and try using the app.

Message 13 of 29
banditinoz
Apprentice

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

This is a monumental mistake by Netgear!

 

If you cannot provide an update that can immediately be used once installed, WITHOUT further intervention, ESPECIALLY WHEN NO FURTHER INSTRUCTIONS ARE PROVIDED. Then you have NO QUALITY CONTROL. A subject I specialised in for many years, along with change management, so I do know about this.

 

So why am I so angry?

 

I just logged into my readycloud and everything was fine, then it asks to do an update. IT IS AT THIS POINT that if you had any quality process, you would not let the user move forward without providing a warning of the consequences. When there is no warning, like there was none provided prior to this update, then you are negligent in your obligation to provide a quality product.

 

My readynas is located in Sydney Australia and I am currently in Dublin Ireland. I will not be returning o Australia for 2 months, so netgear has totally screwed up my trip through their incompetence. I can no longer log in or access my NAS from wither my Windows laptop or Android tablet, because to be blunt, NETGEAR **bleep**ED UP!

 

In case you haven't noticed, I am EXTREMELY ANGRY! There is no excuse for this type of incompetence. Especially not from a company as big as netgear, it is just extremely pathetic work practice. WHAT is netgear going to do to correct this totally unprofessional mistake?

 

 

Model: RN10200|ReadyNAS 100 Series 2- Bay (Diskless)
Message 14 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

I get the same as a previous poster... I'm now using the app to connect remotely from work (which was working nicely before 6.5) and i get the dreaded "Online (VPN Disconnected)" which is unbelievably irritating.
Well done guys.

Message 15 of 29
mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

We sent emails starting last month advising about the required upgrade to continue to use ReadyCLOUD. The NETGEAR accounts are used for accessing this community, the MyNETGEAR support portal, Arlo etc. Whilst there may be some pain for some in the transition we feel that the benefits of having a single account are worth it.


Do you have any way to remotely access your home network back in Australia whilst you are in Ireland e.g. using a VPN or using screen sharing software?

Message 16 of 29
RyeBread
Tutor

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

YES... i am running the 1.12.1259456 app on my win10 pc still not working "online(VPN Disconnected)"

Message 17 of 29
mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102


@RyeBread wrote:

YES... i am running the 1.12.1259456 app on my win10 pc still not working "online(VPN Disconnected)"


What I meant is do you have another way to remotely connect to your network? Perhaps remote connection to your PC? Or another VPN?

If you are going to be away for an extended period and need to remotely access a network it's always good to have multiple ways that you can remotely log back in.

Message 18 of 29
RyeBread
Tutor

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

hello,

are you telling to use some other "thing" because NETGEAR cant get there ducks in a row? answer YES i could but i would REALLY like it if the PC app worked, the new MyNETGEAR site works great, but i just cant map a network to my pc with that site. i could use 'ftp' or 'http' but i dont trust it.

Message 19 of 29
StephenB
Guru

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102


@RyeBread wrote:

are you telling to use some other "thing" because NETGEAR cant get there ducks in a row?


Like mdgm, I'm a belt+suspenders guy myself.  It's not so much about Netgear (though that might be the issue in your case).  When I travel, sometimes the local network security policies block my remote access.  OpenVPN is a possible backup (and is also secure).  I use it instead of ReadyCloud myself.  FTPS and remote desktop are my backup methods.

 

OwnCloud is perhaps another way.

Message 20 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

So Netgear are going to leave us hanging with the VPN disconnected thing are they??

Message 21 of 29
mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

If you're currently travelling and we need to check things on your NAS and you can't currently access it there's not much that can be done till you get home from your trip.

Message 22 of 29
davesumm
Luminary

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Home from what trip?

Message 23 of 29
mdgm-ntgr
NETGEAR Employee Retired

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

Hmmm must have been thinking of another thread where someone had said he was on the other side of the world to his NAS box.

Message 24 of 29
RyeBread
Tutor

Re: After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102

hi,

well... My NAS is about 3hours away all the time, at a members house, but i did see the post you are talking about.... Anyways I better get off this forum before i get kicked off. trying really hard to bite my tongue!  ill just say this, THANKS AGAIN NETGEAR FOR MAKING A REALLY SOLID SOFTWEAR, AGAIN ... FTPS will have to do..

 

P.S. YES!! they are going to leave us hanging

 

Thanks for not helping.

Ryan Christianson  

Message 25 of 29
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