Re: Can't create a readyCLOUD account, a Create new account error (502) Bad Gateway is displayed

WLANuser · ‎2015-11-30

HI,

I'm attempting to create a readycloud account and i filled in all fields but when I click Create a popup "Create new account error (502) Bad Gateway" message is displayed.

I have attempted with IE11,Chrome and Firefox with the same result.

Not sure what to try now.

jfoscue · ‎2015-11-30

I'm getting the exact same thing. Any answers?

Laster52 · ‎2015-11-30

Sounds pretty familiar here too. Can't get through at all. Same error.

Sharkserver · ‎2015-11-30

Same thing happening to me. What gives?

rs4tl · ‎2015-11-30

Same thing here... it must be a server issue.

JennC · ‎2015-12-01

Hello all,

This was already raised to engineering and the team is already working on it.

We apologize for all the inconveniences.

Regards,

Viffergb · ‎2015-12-01

Still not fixed, despite it being reported as resolved in another posting.

Outage of this duration is not really acceptable...is it!

Laster52 · ‎2015-12-01

It is working now for me. No problems tonight, worked perfectly the first time I tried.

Viffergb · ‎2015-12-01

Funnily enough, just started working for me now...BUT...that was after I updated the NAS f/ware to 6.4.1 when prompted to do so after locally logging on as 'admin'. Strange!

BrianL2 · ‎2015-12-01

Hi Viffergb,

ReadyCLOUD services has been restored and should be up by now. The 6.4.1 update didn't cause it.

Let me know if you have further questions.

Kind regards,

BrianL
NETGEAR Community Team

Djono · ‎2016-01-09

As of today,1/99/16, I am unable to register a new account with ReadyCloud.

BrianL2 · ‎2016-01-09

Hi Djono,

Welcome to the community!

What error message did you get? I hope you can post some screenshots too.

Kind regards,

BrianL
NETGEAR Community Team

coolkidirish · ‎2016-03-12

Hi Brian

I have one of your devices, but just bought one for my father which we are setting up.

We can't create an account for him.

We tried the 2 usernames, the first gives an error code with a number (screenshot included)

The second gives a coded message (screenshot included)

Any ideas?

Thanks

Cillian

BrianL2 · ‎2016-03-13

Hi coolkidirish,

Welcome to the community!

Have you tried this again today? On a different web browser maybe?

Kind regards,

BrianL
NETGEAR Community Team

avmanagement · ‎2016-04-07

Having the same issue here, I called tech support waited for a half hour, was told someone would call me back and no one did.

avmanagement · ‎2016-04-07

I also would like to state, that the phone customer suppor is horrendous, and I am being generous by saying horrendous.

BrianL2 · ‎2016-04-07

Hi avmanagement,

Welcome to the community!

What error message do you get when trying to create an account? Which model and Firmware is running in your system? Also, share or tell me the ticket # you got from our support team.

Kind regards,

BrianL
NETGEAR Community Team

michelled · ‎2016-04-07

I just tried to create an account and am getting the same message. Seems like this is a continuing theme here....and I can't seem to find a solution, other than to keep trying...

BrianL2 · ‎2016-04-07

Hi michelled,

What error message did you get? Have you tried creating your ReadyCLOUD account using another web browser or PC?

Kind regards,

BrianL
NETGEAR Community Team

IT-SW · ‎2016-04-08

I too am having this same issue, I emailed support and they also tried to create an account on their end and had the same error. Was told they would let me know soon as it was fixed. This was yesterday before noon. It is now the next day at 6:22 am and still cant log in.. Also no response from them yet..

I am setting this up at a business and i recommended this system to them, they spent over 2000.00 for the equiptment and we can even use it yet remotely.. This was their main reason for buying it.. Please fix this as it is making me not look so good on my choice of product to buy for their needs...

It is a problem with creating a new readycloud account. or setting up a new system to connect to ready cloud.. I get the same error as posted above a few posts.

JennC · ‎2016-04-08

Hello IT-SW,

Try creating the account again today, we have received an info that eng'g applied some fix to the database.

Regards,

IT-SW · ‎2016-04-15

Working fine thank you

JennC · ‎2016-04-15

Hello IT-SW,

Thanks for the feedback and letting us know that it is now working.

Since is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.

We appreciate your contribution to the community!

Regards,